Customer Success Manager

🕒 Outubro 30

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 20%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Remedio (formerly GYTPOL)

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

☁️ SaaS

🤝 B2B

🏢 Corporativo

💰 $65.000.000 Series A em 2025-09

SaaS • B2B • Enterprise

A Remedio (anteriormente GYTPOL) parece ser uma plataforma baseada na web ou um site de produto. O material fornecido é composto principalmente por trechos de CSS/HTML de front-end para um cabeçalho e uma navegação, além de mencionar “Platform Products”, indicando que a Remedio oferece uma plataforma online ou aplicação web. O texto não traz informações explícitas sobre setores de atuação, clientes ou serviços específicos.

Descrição

• Own a portfolio of commercial and small enterprise customers across the US • Serve as the primary point of contact throughout onboarding, adoption, renewal, and expansion • Drive onboarding and deployment, activate purchased capabilities, and remove blockers to measurable risk reduction • Start renewal conversations 180 days in advance and manage renewals through completion • Identify and qualify expansion opportunities across devices and the broader platform, partnering with Sales to close them • Use license, product usage, and customer sentiment signals to identify risk and opportunity • Run business reviews demonstrating eliminated exposure and recovered team time • Maintain accurate CRM records, stage and tag renewals and expansions, forecast results, and flag risks early • Capture customer feature requests and bugs, route them through the product process, and develop customer advocates • Meet customers at major industry events and join meetings with Remedio executives • Own forecast and adoption plans, deliver business reviews, and qualify expansion opportunities during the first 90 days

🎯 Requisitos

• 4+ years in Customer Success, Account Management, or Renewals at a B2B SaaS company • Experience owning a customer book and hitting a retention or expansion number • Experience with cybersecurity or IT operations software, ideally vulnerability management, patching, endpoint management, or configuration hardening • Ability to run a high-volume book, prioritize by risk and opportunity, maintain a tight cadence, and manage multiple renewals simultaneously • Commercial instincts, including negotiating renewals, handling pricing objections, and qualifying expansions • Technical depth sufficient to earn credibility with IT and security practitioners and explain value to leadership • CRM discipline and comfort working from data • Startup or high-growth mindset, urgency, self-direction, and energy for building something new • Experience at an endpoint, vulnerability, or exposure management vendor is nice to have • Experience with a structured qualification method, such as MEDDPICC, is nice to have • Experience managing renewals through resellers or channel partners is nice to have • Experience using AI tools to run a customer book is nice to have • Security or IT certification is nice to have

🏖️ Benefícios

• Travel up to 10%, roughly 5 to 6 trips a year • Annual Sales Kickoff • Opportunity to take ownership and help shape a growing Customer Success team • Support and clear path during the first 90 days

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