Customer Success Specialist, Bilingual English and Spanish

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🕒 Junho 4

🏄 California, Colorado – Remoto

🏄 California – Remote ⛰️ Colorado – Remote

💵 $29 - $35 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Remo

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📣 Marketing

✈️ Turismo

Consulting • Marketing • Travel

Remo é uma plataforma abrangente de gestão de eventos online, projetada para hospedar eventos virtuais como conferências, webinars, feiras de emprego e muito mais. Com foco em criar interações reais e autênticas, a plataforma da Remo oferece uma variedade de recursos para diferentes tipos de eventos, incluindo networking virtual, planejamento de eventos, inscrição e venda de ingressos. A plataforma fornece ferramentas para melhorar o engajamento dos participantes através de apresentações interativas, áudio e vídeo de alta qualidade, e matchmaking impulsionado por inteligência artificial. Remo é utilizada por mais de mil organizações ao redor do mundo, visando oferecer eventos tão envolventes quanto experiências presenciais.

Descrição

• Guide families through the onboarding process, ensuring they feel supported from day one. • Manage referral intake by uploading documentation and maintaining proactive communication with our patient-caregiver dyads. • Serve as a responsive liaison through phone and email, collaborating across departments to elevate the overall member experience. • Provide product support / scheduling support to our members via phone call and email, with the potential need of rotating weekend coverage. • Address any questions or concerns from our dyads and appropriately follow up or escalate to the appropriate teams. • Provide dyad feedback to the Clinical, Product and Growth teams to help develop strategic improvements to the member experience. • Creates informational materials for our members as needed. • Clearly communicates who we are, what we do and how we help the dyad. • Help dyads enroll on our platform. • Communicate our sign up process over the phone. • Schedule initial visits. • Accurately documenting in our EMR & CRM. • Build strong rapport and trust with the dyads we serve, delivering an experience of “__Unreasonable Hospitality__” from the very first interaction they have with us. • Comfortable following talking points while authentically connecting to our dyads and the families we will serve. • Stay accountable against monthly enrollment targets. • Other job duties as required

🎯 Requisitos

• Reside in PT or MT time zones. • Have at least four years of healthcare related customer service experience. • Are Bilingual (English and Spanish). • Are deeply curious about what makes people tick and passionate about connecting with them in authentic, meaningful ways. • Are highly empathetic with strong active listening skills. • Have strong interpersonal skills and are the type of person who could spend hours talking to others on the phone. • Have meticulous organizational skills; attention to detail matters a lot to you. • Have healthcare Customer Service experience. • Have worked in environments where you had to hit weekly/monthly goals. • Have experience enrolling patients into a digital health program and scheduling their appointments. • Have conflict resolution experience. • Have experience identifying customer objections.

🏖️ Benefícios

• 100% Company-paid medical premiums for you and your dependents with HSA options • Dental and vision plans (50% company-paid premium on employee’s dental plan) • Dependent care FSA • Rightway Health, clinical care navigator • Employee Assistance Program • 100% 401(k) match of up to 4% • $80 / month stipend for cell and wifi • 20 days of PTO and 11 paid holidays • 5 days sick leave • 16 weeks fully paid parental leave for birthing parents and 8 weeks for non-birthing parents • Bereavement leave and pregnancy loss leave • Short-term and long-term disability insurance • Life insurance • Critical illness, accident, and hospital indemnity insurance • Pet insurance • Legal advice