Client Success Manager

🕒 Junho 4

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Verra Mobility

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2018

📦 Logística

💼 Consultoria

🏥 Saúde

Logistics • Consulting • Healthcare

A Verra Mobility é uma líder global em soluções de transporte inteligente, dedicada a criar comunidades mais seguras e inteligentes através de tecnologias de transporte de ponta. A empresa faz parcerias com governos locais, distritos escolares e frotas comerciais para fornecer sistemas integrados que melhoram a mobilidade, segurança e eficiência nas estradas. As ofertas da Verra Mobility incluem soluções de fiscalização de segurança, soluções de estacionamento e gestão de frotas comerciais, atendendo a uma gama diversificada de clientes, como municípios, distritos escolares, operadores de frotas comerciais e empresas de aluguel de carros. Com presença em mais de 15 países e parcerias extensivas com autoridades de pedágio e municípios líderes, a Verra Mobility está comprometida em impulsionar o futuro da mobilidade inteligente conectando pessoas, tecnologia e dados de forma integrada no ecossistema de mobilidade.

Descrição

• Maintain excellent professional relationships with clients and be actively involved in providing a positive customer service • Formulate long term client partnerships that deliver both financial and operational benefits for both organizations • Lead recurring client meetings and ensure that all follow-up items are addressed • Effectively interact with clients on regular and ad hoc basis • Build and develop revenue streams within our existing client base • Collaborate with other departments to resolve service delivery issues impacting contractual obligations • Maintain a detailed understanding of how products are configured for clients and understand cross-service system logic and functionality • Serve as primary point of contact for all client communication and oversight; own overall client satisfaction and proactively identify opportunities and work with management to optimize, retain and upsell business • Understand and maintain client health with respect to AR balance, account reconciliation, overdue revenue recovery, and invoice accuracy • Effectively communicate in a fast-paced, team-oriented environment with shifting priorities introduced through many mediums • Efficiently manage time and deadlines while balancing multiple priorities internally and externally • Oversee project campaign execution to ensure all requirements are met; document and measure project progress and communicate effectively both internally and externally • Review and approve the release of software changes and participate in UAT testing • Educate and guide new and existing clients on industry best practices • Onboard new clients or new products and proactively address areas where improvement is needed • Monitor and analyze client performance, recognize anomalies and raise awareness to management • Think critically, develop potential solutions, and effectively communicate to impacted parties • Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook) • Review and deliver monthly settlement files and reporting to the client

🎯 Requisitos

• Bachelor's degree preferred, or an equivalent combination of education, training and experience is required. • 3-5 years' experience in a customer-facing environment, account management or similar role. • Must be detail-oriented with the ability to multi-task in a fast-paced environment. • Excellent written and verbal communication skills are required. • Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook). • Experienced in compiling, documenting, and communicating client requirements to internal stakeholders. • Thrives in a dynamic, fast-paced, high-growth work environment. • Excellent organizational, analytical and negotiation skills. • Excellent problem solver; ability to define problems, collect data, establish facts and draw valid conclusions.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development