Senior Sales Engineer

🕒 Maio 27

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

💸 Engenheiro de Vendas

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Replicant

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤖 Inteligência Artificial

🏢 Corporativo

Artificial Intelligence • Customer Service • Enterprise

A Replicant é uma empresa que oferece uma plataforma avançada de IA conversacional projetada para resolver interações de atendimento ao cliente de forma autônoma. Sua tecnologia ajuda as empresas a aumentar a eficiência e a satisfação do cliente ao resolver até 80% das consultas dos clientes sem a necessidade de agentes adicionais. A plataforma se destaca na redução dos tempos de atendimento, melhoria das pontuações CSAT e diminuição da rotatividade dos agentes. As soluções da Replicant são utilizadas em diversos setores, como seguros, saúde, serviços ao consumidor, varejo e transporte. A plataforma é de nível empresarial, oferecendo interações confiáveis e com som humano por meio de IA, com capacidades sofisticadas de voz e transcrição, garantindo precisão e segurança para seus clientes.

Descrição

• Work closely with the sales team to gather customer requirements • Own the technical side of the sales process • Identify technology trends in industry verticals • Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more • Review and write API specifications for internal and external stakeholders • Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality • Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant’s platform • Analyze conversational data to uncover trends, insights, and areas for automation or improvement • Translate findings into clear narratives that resonate with business and technical stakeholders • Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment • Attend customer meetings and provide technical support to the Account Executives

🎯 Requisitos

• 5+ years in a Solutions Engineering or similar customer-facing technical role • Curiosity about AI and some experience with prompt engineering (formal or self-taught) • Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0) • Clear written and verbal communication, with an ability to tailor your message • A collaborative, get-things-done mindset • A degree in Computer Science, Information Systems, or equivalent experience—what matters most is your ability to learn and deliver • Bonus: Experience with tools like Salesforce, Zendesk, or working in/with call centers

🏖️ Benefícios

• In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal • Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them • Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar • Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being • Compensation that matches your impact: competitive salaries in the company you’re helping to build • Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company