Sales Associate

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Resident

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🍽️ Alimentos e Bebidas

🏨 Hospitalidade

🛒 Varejo

Food & Beverage • Hospitality • Retail

A Resident é uma empresa que cria um portfólio de marcas focadas em oferecer móveis domésticos de alta qualidade, confortáveis e estilosos. Conhecida por sua premiada marca de colchões Nectar, a Resident se associa a gigantes de tecnologia e varejo para inspirar um ótimo sono e melhorar o conforto do lar. A empresa demonstrou crescimento substancial, alcançando vendas e lucratividade significativas, e foi reconhecida em importantes meios de comunicação. A Resident opera em mais de 2500 locais e abraça uma cultura dedicada ao conforto e à inovação na vida doméstica.

Descrição

• Engage inbound customers via phone, email, and chat to deliver a high-quality, consultative sales experience. • Conduct discovery conversations to understand customer needs, preferences, and sleep goals. • Provide tailored product recommendations aligned to customer needs and lifestyle. • Guide customers through the full purchasing journey, ensuring clarity and confidence in their decisions. • Meet or exceed individual monthly sales targets and performance metrics. • Leverage product knowledge and sales techniques to maximize conversion rates. • Identify and act on upselling and cross-selling opportunities to increase order value. • Deliver a best-in-class customer experience rooted in genuine empathy, active listening, and professionalism. • Build trust with customers by acting as a knowledgeable and reliable advisor. • Develop deep knowledge of product offerings, including features, benefits, and use cases. • Stay informed on product updates and industry trends. • Collaborate with team members and leadership to share insights and improve processes. • Participate in team meetings, training sessions, and performance reviews. • Contribute feedback to enhance the overall customer journey and sales strategy.

🎯 Requisitos

• Full-time availability across scheduled shifts between 6:00 AM and 9:15 PM PST, including weekends. • Flexibility to work holidays as part of a rotating schedule. • Must reside and be authorized to work within the United States. • Strong consultative selling and customer engagement skills. • Excellent written and verbal communication abilities. • Results-driven mindset with a focus on achieving and exceeding goals. • Ability to multitask and manage multiple customer interactions simultaneously. • High level of adaptability in a fast-paced, performance-driven environment. • Strong attention to detail and organizational skills. • 1+ year of experience in a high-volume sales environment. • Proven track record of meeting or exceeding sales targets. • Proficiency with CRM systems, chat platforms, and sales tools. • Typing speed of 50+ WPM with the ability to manage multiple systems simultaneously. • Curiosity and adaptability in adopting new technologies and AI solutions. • Experience working in a remote or self-managed environment preferred. • Experience in DTC, e-commerce, or startup environments is a plus. • Experience working with a BPO team is a plus.

🏖️ Benefícios

• Remote-first workplace (since 2016!) • Competitive Pay • Health, Vision & Dental Insurance • HSA company contributions • 401K with company match component • Generous PTO • Wellness benefits • Online learning resources & trainings • WFH office and cell phone/internet stipend • A FREE MATTRESS plus an awesome Friends and Family discount!