Customer Success Manager

Vaga não está no LinkedIn

🕒 Junho 10

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $110.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Reveleer

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

A Reveleer é uma empresa de tecnologia em saúde que se especializa em fornecer uma plataforma completa para cuidados baseados em valor. Sua plataforma utiliza inteligência artificial para automatizar tarefas, melhorar a eficiência e aprimorar o atendimento ao paciente, consolidando fluxos de trabalho de ajuste de risco e melhoria de qualidade. A Reveleer ajuda as organizações de saúde a otimizar suas operações por meio de aquisição inteligente de dados, aumentando a produtividade e garantindo reembolsos precisos. Com foco em inteligência em saúde, a Reveleer integra-se a HIEs e sistemas EHR para melhorar a prestação de cuidados e capturar diagnósticos relevantes. Eles têm uma presença significativa na indústria da saúde, trabalhando com diversos planos de saúde para maximizar seu desempenho e os resultados dos pacientes.

Descrição

• Build and maintain strong customer relationships, serving as the primary point of contact across the full lifecycle from onboarding through renewals. • Lead day-to-day project management, including planning, progress tracking, customer meetings, and issue resolution. • Proactively identify and mitigate customer risks, driving solutions in collaboration with internal teams. • Receive, document, and triage customer-reported issues; assess priority based on business impact and urgency and ensure alignment with internal capacity. • Coordinate cross-functionally with Product, Engineering, Data, and Analytics to ensure customer issues are routed, tracked, and resolved in line with roadmap and sprint priorities. • Communicate transparently with customers on issue status, timelines, and workarounds, managing expectations effectively. • Track and document customer requests and recurring issues, contributing to knowledge base development and continuous process improvement. • Analyze customer data to identify adoption trends, risks, and growth opportunities, providing actionable insights to both customers and internal stakeholders. • Conduct regular check-ins, business reviews, and renewal discussions to drive customer satisfaction, retention, and expansion. • Serve as a trusted advisor, guiding customers on best practices and ensuring measurable value realization from the platform. • Escalate critical issues and advocate for customer needs internally, influencing product roadmap and service delivery. • Own and grow enterprise-level customer relationships, aligning Reveleer’s solutions with customer business goals.

🎯 Requisitos

• Bachelor’s degree in a related field or equivalent experience; Advanced Degrees are preferred • At least 5 years of experience in consulting, project management, or customer management for a technology solution • Knowledge and demonstrated understanding of Risk Adjustment models and data validation requirements • Demonstrated leadership capabilities and high performance in previous positions • Demonstrated ability to prioritize tasks and work effectively across departments to resolve challenges • Proficiency with project management and CRM tools (e.g., Jira, HubSpot, Gong) or similar platforms. • Healthcare experience required, preferably with a provider, payer, or intermediary organization • Ability to work autonomously but seek assistance proactively • Strong oral and written communication skills, comfortable presenting to internal and external stakeholders • Strong problem-solving skills with the demonstrated ability to identify research and make recommendations and/or decisions.

🏖️ Benefícios

• Medical, Dental and Vision benefits • 401k with Employer Match • Generous PTO plan