VP, Strategic Client Delivery

🕒 Junho 3

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $186.000 - $232.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

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Rimini Street

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2005

🏢 Corporativo

☁️ SaaS

🔐 Segurança

Enterprise • SaaS • Security

Rimini Street é líder global em suporte e serviços para software empresarial, fornecendo soluções de suporte de ponta a ponta para sistemas de missão crítica. A empresa é especializada em reduzir custos de suporte, preencher lacunas de competências tecnológicas e oferecer orientação estratégica de roadmap para prolongar a vida útil dos investimentos em ERP e impulsionar o crescimento dos negócios. Com ofertas que incluem serviços gerenciados e profissionais, soluções de segurança, interoperabilidade e serviços de conformidade, a Rimini Street dá suporte a softwares empresariais amplamente utilizados, como Oracle, SAP, Salesforce, Microsoft e outros. Ao aproveitar sua ampla equipe interna de engenharia, a Rimini Street oferece aos clientes um suporte incomparável, garantindo altos níveis de satisfação e redução de custos.

Descrição

• Own Customer Satisfaction and Client Experience – Drive high client satisfaction and advocacy by proactively managing client health, building strong executive relationships, and anticipating issues early to prevent escalation. • Own Account P&L and Financial Performance – Manage profitability of assigned accounts by ensuring delivery is executed within financial targets while optimizing cost, efficiency, and margin. • Shape service costing and delivery efficiency – Provide input into service costing and delivery models while identifying and implementing ways to deliver services faster, better, and more cost-effectively. • Drive Growth and Expansion – Continuously identify and execute opportunities to increase revenue within assigned accounts through expansion, cross-sell, and upsell of additional services and solutions. • Lead Executive Client Engagement – Serve as the executive sponsor and trusted advisor to client leadership teams; build and maintain long-term relationships and lead executive business reviews and governance forums. • Demonstrate and communicate client value – Ensure clients recognize measurable business value beyond delivery metrics by connecting services to strategic outcomes, cost optimization, risk reduction, innovation enablement, and overall business impact. • Ensure Delivery Excellence Across Services – Partner with support, application management, and professional services teams to ensure seamless, high-quality delivery and a unified client experience across all services. • Partner with Global Delivery Centers on service and skills development – Work collaboratively with Global Delivery Centers to identify, develop, expand, and refine services and capabilities based on client needs, delivery priorities, and market demand. • Manage Risk and Client Health – Proactively identify and mitigate risks to client satisfaction, retention, and profitability; align internal teams to address issues early and maintain strong client outcomes. • Drive Commercial and Strategic Alignment – Partner with Sales, Marketing, and business leadership to align delivery outcomes with growth objectives; support renewals and influence commercial strategies to maximize client and company value. • Define, expand, and sustain strategic account priorities – Partner with Sales and Marketing to identify strategic accounts, define the criteria and value drivers that distinguish them, sustain those relationships through differentiated engagement and long-term growth planning, and help elevate additional accounts into strategic account status over time. • Enable Sales and Marketing on service positioning – Partner with Sales and Marketing to enable the effective positioning and selling of new and evolving professional services and managed services offerings through clear value messaging, internal education, and go-to-market support. • Mentor and elevate the delivery organization – Serve as a mentor, teacher, and experienced leader within the broader delivery organization by providing guidance, sharing best practices, and applying practical experience to strengthen team capability, execution quality, and leadership effectiveness. • Strengthen Governance and Operating Discipline – Define and track key client metrics, establish governance models, and drive performance management and continuous improvement across delivery and engagement models. • Develop account health metrics – Establish internal metrics and indicators that provide a comprehensive view of each account’s true health, including client satisfaction, delivery performance, financial performance, growth potential, and risk signals. • Advance AI-enabled service delivery – Partner across delivery and operational teams to identify, develop, and implement AI-enabled solutions, tools, and practices that improve service quality, increase speed, reduce cost, and strengthen the scalability of delivery models.

🎯 Requisitos

• 15+ years of leadership experience in enterprise software, services, or SaaS environments • Prior leadership experience as a senior Services Delivery Manager or leader of a services delivery organization in a complex enterprise environment • Experience creating, redesigning, or materially transforming a services delivery organization within a top-tier enterprise software, services, or SaaS company • Proven experience owning client relationships, P&L performance, and growth outcomes • Strong track record in executive-level, customer-facing roles managing strategic accounts • Demonstrated ability to assume senior leadership responsibility quickly and drive immediate operational, client, and commercial impact • Executive-level client engagement and relationship management expertise • Strong commercial and financial acumen, including P&L management • Experience working in complex, matrixed global organizations • Demonstrated ability to influence cross-functional stakeholders without direct authority

🏖️ Benefícios

• Medical, Dental, and Vision insurance • Disability insurance • Paid Parental Leave • 401(k) program • Generous Paid time off (PTO)