Global Key Account Manager – Hyperscale Solutions

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Rittal North America LLC

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1982

🏢 Corporativo

🔧 Hardware

⚡ Energia

Enterprise • Hardware • Energy

A Rittal North America LLC é uma empresa que fornece uma ampla gama de soluções de infraestrutura industrial e de TI. Eles são especializados em gabinetes, distribuição de energia, controle de clima e infraestrutura de TI, visando aumentar a eficiência e fornecer soluções robustas para várias indústrias, incluindo energia, alimentos e bebidas, varejo, logística e automotiva. A Rittal também oferece unidades modulares de distribuição de resfriamento adequadas para inteligência artificial e data centers, exemplificando seu foco na sustentabilidade e eficiência energética. Seu portfólio abrangente de produtos é projetado para aumentar a produtividade e proteger o meio ambiente, com uma ênfase significativa em soluções de automação e segurança de TI.

Descrição

• Manage day-to-day and strategic interactions with assigned global hyperscale accounts, serving as the primary point of contact for customer relationships. • Develop and execute account plans, conduct quarterly business reviews, and track performance against defined KPIs and growth targets. • Monitor delivery schedules, open orders, and supply chain updates, coordinating internal resolution of issues to meet customer expectations. • Track and report on customer quality, pricing, and delivery KPIs, and coordinate cross-functional responses when performance gaps are identified. • Align internally with supply chain, logistics, product management, quality, and engineering teams to support and advance ongoing hyperscale programs. • Lead new product introduction activities and product transitions, managing timelines, stakeholder communication, and risk mitigation. • Own order forecasting processes and translating customer demand signals into actionable input for production and capacity planning teams. • Identify and develop new contacts, projects, and expansion opportunities within assigned hyperscale accounts to grow the scope and revenue. • Prepare and deliver tailored product and solution presentations and proposals. • Maintain regular, proactive communication with customer teams to ensure high satisfaction and strengthen the overall relationship. • Drive penetration across key customer functions including procurement, engineering, operations, sustainability, and senior leadership. • Share market intelligence and strategic insights with leadership to improve commercial and product decisions. • Coordinate with marketing on customer events, executive visits, and hyperscale-focused collateral and campaigns. • Maintain compliance with corporate procedures, ISO requirements, and documentation standards across all account activities.

🎯 Requisitos

• Bachelor's degree required, engineering, business management, marketing, or a related field preferred. • Minimum of 4–6 years of experience in account management, enterprise sales, or business development - preferably within IT infrastructure, data center, or technology sectors. • Proven ability to independently manage complex, multi-stakeholder accounts and drive revenue growth. • Strong interpersonal skills with the ability to build trusted relationships across multiple levels of customer organization. • Solid analytical and problem-solving skills with attention to detail. • Excellent verbal and written communication and presentation skills. • Proficiency in MS Office (Word, Excel, PowerPoint) and CRM platforms (Salesforce or equivalent). • Global account management or cross-regional experience is a plus.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development