Service Operations Representative

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Logo of RoadRunner

RoadRunner

501 - 1000 funcionários

Fundada em 2014

🤝 B2B

🏢 Corporativo

☁️ SaaS

💰 Series D em 2024-04

B2B • Enterprise • SaaS

A RoadRunner é uma fornecedora tecnológica de serviços de gerenciamento completo de resíduos comerciais e industriais e reciclagem nos Estados Unidos. A empresa centraliza o gerenciamento de portfólio e fornecedores, utilizando software proprietário e dados (por exemplo, Waste Metering™, BillCheck™, Oversite™, Priceshield™) para otimizar os níveis de serviço, reduzir custos, simplificar a faturação e aumentar a desvio de aterros. A RoadRunner oferece programas de reciclagem personalizados como RecycleMORE™ e CleanStream™ e enfatiza sustentabilidade, suporte a relatórios ESG e eficiência operacional para clientes empresariais.

Descrição

• As a Service Operations Representative, you are the go-to expert ensuring our Mid-Market customers experience seamless, reliable service long after implementation • You’ll take ownership of complex operational challenges, step in during critical moments, and drive resolutions that keep customers confident and supported • This role sits at the center of action — partnering across teams, managing high-impact escalations, and upholding quality standards that define our customer experience • If you thrive on solving problems, owning outcomes, and being trusted to handle what matters most, this role offers real influence and visibility

🎯 Requisitos

• Bachelor's Degree is preferred • Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills • Passionate about business results and quality, with a strong sense of accountability, metrics and ownership • Strategic thinker with the ability to grasp the tactical details • Strong verbal and written communication skills is dynamic, and can capture a group’s interest and maintain it as well as the ability to facilitate meetings with diverse and sometimes conflicting points of view • Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision • Ability to influence and collaborate at all levels and across all functions of the organization • Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs • Strong analytical and problem solving. Solid decision making in a timely manner

🏖️ Benefícios

• Bonuses

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