Senior Customer Solutions Engineer

🕒 Maio 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $105.000 - $141.750 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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Rocket Software

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1990

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A Rocket Software é uma empresa especializada em modernização de TI e soluções de nuvem híbrida. Ela oferece uma variedade de produtos e serviços voltados a otimizar a integração entre mainframe e cloud, reforçar a segurança e o compliance e elevar as competências e a eficiência de TI por meio de automação e inovação. A Rocket Software disponibiliza soluções para serviços de conteúdo, nuvem híbrida, IBM i, segurança e eficiência, além da modernização de aplicações corporativas, dados e infraestrutura. Seu foco é ajudar as organizações a conectar, de forma transparente, aplicações críticas de negócios e dados a soluções baseadas em IA, aumentando a produtividade e a qualidade da tomada de decisões, ao mesmo tempo em que mantém segurança e resiliência robustas.

Descrição

• Provide services to customers • Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks. • Contributes to design for specific deliverables and assists in the deployment Rocket products. • Contribute to implement new solutions under the direction of Delivery Architects. • Uses and contributes to technical forums within the Rocket Enterprise Suite environment. • Applies own subject matter knowledge to solve a variety of common technical issues. • Exercises independent judgment within defined practices and procedures to determine appropriate action. • Communicates project status and risks to project technical lead and PM. • Use technical experience to give customer sound technical advice. • Determine if change is a product defect or enhancement before communicating to customer. • Participates as part of a team and maintains good relationships with team members and customers.

🎯 Requisitos

• 5-7 years of relevant technical experience • Excellent communication / customer service skills / confident telephone manner • Proactive and able to work under pressure • Experience in complex IT project implementations, customizations and or maintenance • Must have an analytical mind set to analyze test result and facilitate defect resolution • Organized and methodical, dealing with numerous tasks. • Fluent in written and verbal English. • Must have Rocket Enterprise Server and Enterprise Developer experience. • Technical skills to include two or more of the following: IBM Enterprise COBOL or PLI programming experience, System level experience of IBM CICS; IMS and JCL, Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL, Windows operating system, Linux/UNIX operating system, Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes

🏖️ Benefícios

• Unlimited Vacation Time as well as paid holidays and sick time • Health and Wellness coverage options for Rocketeers and dependents • Life and disability coverage • Fidelity 401(k) and Roth Retirement Savings with matching contributions • Monthly student debt benefit program • Tuition Reimbursement and Certificate Reimbursement Program opportunities • Leadership and skills training opportunities