Customer Success Manager

🕒 Junho 26

🗽 New York, Utah – Remoto

🗽 New York – Remote ⛷️ Utah – Remote

💵 $120.000 - $130.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Route

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🛡️ Seguros

📣 Marketing

✈️ Turismo

Insurance • Marketing • Travel

A Route é a plataforma completa de pós-compra que está reinventando a experiência de ecommerce desde a descoberta do produto até a entrega via o aplicativo Route. Este conjunto de ferramentas capacita tanto os vendedores quanto os compradores a melhorarem a experiência de pós-compra muitas vezes negligenciada e desagradável. Com rastreamento visual, proteção de pacotes com um clique e descoberta de marcas personalizada, tudo em um único aplicativo, os comerciantes podem finalmente se envolver de maneira autêntica além do checkout, enquanto os compradores desfrutam da experiência imersiva e transparente que desejam. Afinal, as melhores experiências de consumidor não acontecem por acaso. Elas são entregues com a Route.

Descrição

• Own a portfolio of strategic e-commerce merchants across Route's Post-Purchase Platform. • Manage the full customer lifecycle, including onboarding, adoption, renewals, retention, and contract negotiations. • Monitor account health, renewal risk, and commercial performance to drive long-term merchant success. • Identify growth opportunities and partner with Account Executives to expand merchant relationships. • Support legacy contract migration efforts by transitioning merchants to standard commercial terms. • Participate in executive sponsorship programs and facilitate engagement between Route leadership and key merchant stakeholders. • Build trusted relationships through virtual and in-person customer engagement.

🎯 Requisitos

• 3–5 years of experience in Customer Success, Account Management, or a related post-sale role, ideally within SaaS, e-commerce technology, fintech, or a similarly complex B2B environment. • Experience owning renewals, retention, and customer growth objectives within a book of business. • Strong commercial acumen with the ability to understand account performance, identify risk, and uncover expansion opportunities. • Exceptional communication skills with a proactive, solutions-oriented approach to customer management. • Executive presence and confidence engaging with senior stakeholders, including founders, executives, and business leaders. • High emotional intelligence and the ability to navigate complex customer conversations with professionalism and empathy. • Intellectual curiosity and a desire to deeply understand customer businesses, challenges, and goals. • Strong ownership mentality with a reputation for reliability, accountability, and follow-through.

🏖️ Benefícios

• We offer to pay 95% - 100% of your health insurance premiums for you and your family • Remote or hybrid work arrangements • Unlimited PTO • 401k matching • Formalized growth opportunities • Learning & development • DEI programs & events • Other benefits