Senior EAP Operations Associate

🕒 Julho 25

🌺 Hawaii – Remoto

🌺 Hawaii – Remote

💵 $70.040 - $78.280 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Rula

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2019

💼 Consultoria

🛡️ Seguros

🏥 Saúde

💰 Series C - Rula em 2024-07

Consulting • Insurance • Healthcare

Rula é uma plataforma que conecta indivíduos em busca de serviços de melhoria doméstica com profissionais habilidosos em sua área. Ao usar o Rula, os clientes podem facilmente encontrar, comparar e contratar profissionais de confiança para diversos projetos, como reforma, reparos e manutenção. A plataforma visa simplificar o processo de contratação de empreiteiros e garantir transparência e qualidade nos serviços prestados.

Descrição

• Rula is seeking a Sr. EAP Operations Associate to join our Financial Operations team. • Reporting to the Payment Application and Credit Manager, this role partners with internal teams and external EAP partners to support accurate billing, payment processing, and reconciliation. • You will independently manage partner billing cycles, prepare and submit billing files, review remittances and payment feedback, investigate discrepancies, and collaborate across teams to resolve billing and payment issues. • You will also identify opportunities to improve workflows, support automation and process initiatives, and help scale billing processes as new EAP partners are onboarded. • This role is ideal for someone who is analytical, detail-oriented, enjoys working with data, and thrives in a fast-paced environment where they can drive operational improvements and make a meaningful impact.

🎯 Requisitos

• 3+ years of experience in billing, collections, or a related role contributing to end-to-end transformation (process, technology, and people) in a high-growth operational environment • Proven ability to independently improve and optimize processes, leveraging tools such as Salesforce, AMD, payer portals (e.g., Availity), and Google Suite/Microsoft Office (including Excel/Google Sheets) to drive optimization • Experience applying structure, prioritization, and effective communication to solve problems, not just for the current state but also to predict future needs • Experience creating concise, actionable documentation (training materials or process docs) for both technical and non-technical audiences

🏖️ Benefícios

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA • 401(k) plan access: Start saving for your future • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering • Employee Assistance Program (EAP): Supporting your mental and physical health • Quarterly department stipend: Fun team-building activities or in-person gatherings • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all • Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses • Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend