Manager, Workforce Systems

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🕒 Abril 16

🏈 Ohio – Remoto

🏈 Ohio – Remote

⏰ Tempo Integral

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Safelite

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1947

🚗 Transporte

🛒 Varejo

Transport • Retail

A Safelite é uma proeminente fornecedora de serviços de vidros automotivos, oferecendo serviços completos de reparo e substituição de para-brisas. Eles são reconhecidos por sua expertise no cuidado com vidros automotivos, oferecendo serviços em todos os 50 estados através de seus MobileGlassShops™ e instalações de reparo. A Safelite está comprometida com a conveniência, proporcionando serviços móveis de vidros automotivos que vão até a localização do cliente quando elegível. Eles se orgulham de usar materiais de alta qualidade e respaldam seus serviços com uma garantia nacional, garantindo satisfação e tranquilidade aos clientes. A Safelite trabalha perfeitamente com seguros de automóveis, reduzindo o estresse dos reparos de vidro para seus clientes.

Descrição

• Serve as the functional and operational owner of the UKG Workforce Management platform in workforce forecasting, labor demand modeling, advanced scheduling, reporting, and optimization. • Act as the primary operations liaison to IT and technical teams, providing business requirements, participating in testing, and validating enhancements, integrations, and changes. • Design, configure, and maintain end-to-end workforce inputs, parameters, and scheduling logic within UKG that align with operational needs and service targets. • Ensure labor standards, rule sets, and other data inputs are accurate and maintained. • Monitor WFM performance and outcomes, identifying continuous improvement opportunities across forecasting accuracy, schedule effectiveness, and workforce utilization. • Configure and enhance automation and optimization features. • Develop and optimize scheduling strategies and capabilities that balance service delivery, productivity, workforce availability, and cost through automation and artificial intelligence. • Translate workforce planning and capacity management strategies into executable UKG configurations and schedules, ensuring alignment between long‑range planning and daily operations. • Partner closely with Operations leaders to understand workflows, constraints, and execution challenges, ensuring solutions are operationally practical and scalable. • Provide training, documentation, and change management for operational teams. • Performs other duties as assigned. • Complies with all policies and standards.

🎯 Requisitos

• Bachelor's Degree Business, Operations, Management, Industrial Engineering, or related quantitative field or equivalent Required • Master's Degree Industrial Engineering, Operations Management, Analytics, or related quantitative field Preferred • 7-9 years Relevant workforce management experience, with a strong emphasis on forecasting, labor planning, and advanced scheduling Required • 1-3 years Proven hands‑on UKG Workforce Management experience, including functional configuration and scheduling Required • Proven experience designing and managing labor standards, demand models, and advanced schedules Required • Prior involvement in UKG implementations, enhancements, or optimization initiatives strongly preferred Preferred • Experience supporting field‑based, multi‑site, or high‑volume operational environments preferred Preferred • Demonstrated ability to bridge strategic workforce planning and day‑to‑day operational execution Preferred • Experience partnering with IT, Workforce Planning, Operations, and Finance in a matrixed environment Preferred • Prior experience managing people or a team Preferred • Deep functional knowledge of UKG Workforce Management capabilities Required • Strong understanding of workforce forecasting concepts, capacity planning, labor productivity, and service‑level driven scheduling • Analytical mindset with the ability to translate complex workforce models into usable operational outputs • Experience working with automation, optimization logic, and exception‑based workflows Required • Strong understanding of operational KPIs and workforce metrics (productivity, utilization, service levels, adherence) • Strong communication skills, with the ability to explain complex workforce and system concepts clearly to operational stakeholders and influence others Preferred • High attention to detail and commitment to data quality and governance • Comfortable operating in both strategic design and hands‑on execution modes Preferred • Continuous improvement orientation with a focus on advancing workforce capability maturity Preferred • Experience with SQL and data extraction/transformation mechanisms Preferred.

🏖️ Benefícios

• Competitive weekly pay and bonus opportunities. • Total job benefits valued at more than $10k*. • 401(k) plan with company matching. • Medical coverage plans customized to suit your needs. • Paid time off (PTO) programs, company holidays and paid volunteer days. • Up to $5,250 in tuition reimbursement per year.