Mobility Analyst

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🕒 Fevereiro 17

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🧐 Analista

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Saks OFF 5TH

SiteLinkedInTodas as Vagas

10.000+ funcionários

A Saks OFF 5TH é o principal destino para moda de luxo com preços reduzidos. Em mais de 100 lojas nos Estados Unidos e no Canadá, e online no site SaksOFF5TH.com, oferecemos uma seleção atraente de designers para clientes em busca de moda, com os melhores preços.\n\nPara saber mais sobre as oportunidades de fazer parte de nossa equipe em crescimento, visite careersatsaksoff5th.com.

Descrição

• Participate in chainwide mobile device refresh and rollout projects. • Manage and support end user mobile ticket queues bringing issues to resolution within defined SLA’s. • Primary focus will be on level 2 support with limited level 1 involvement as needed • Work closely with 3rd party vendors on repairs, RMA’s and inventory management. • Create user level and help desk documentation, canned responses and SOPs to ensure increased self-service, shift left resolution process and overall ticket reduction. • Provide reports on a weekly basis to management. • Manage seed stock inventory of devices to ensure proper inventory levels are maintained. • Ensure full compliance with corporate policies, procedures and security standards. • Assist with the distribution of security patches for the mobile devices and make sure that they are tested and applied to store devices in order to be compliant. • Work closely with other IT groups to support ongoing tasks, issues and projects. • Follow the full life cycle of the product development process. • Monitor adherence to vendor contract and service level agreements.

🎯 Requisitos

• 7+ years of overall information technology experience • 5+ years of experience as mobility analyst or technician positions • Solid working experience supporting iOS, Android and Windows CE devices • Must have experience with common MDM solutions. • Airwatch experience is a plus • Must have experience building, organizing and administering device profiles • Experience with Avalanche and Ground Control is a plus • Experience using DEP (Apple) or KNOX/Rapid Deploy (Android) • Retail industry experience is preferred but not required • Demonstrated ability to read and understand technical documentation • Ability to effectively and expeditiously diagnose and troubleshoot variety of mobile device issues • Helpdesk and end user support experience is a plus • Experience with RF thermal printers is a plus (not required) • Able to work effectively with minimal supervision • Able to own issue resolution from diagnosis to closure • Excellent written and verbal communication skills and strong knowledge of Microsoft and Google (GSuite) office productivity software • Ability to create easy to follow SOPs for mobile device troubleshooting and replacements • General familiarity with remote management and monitoring tools beyond MDM is a plus • Experience with hardware troubleshooting at the component level is a plus • Limited travel (10-20%) may be required • Ability to work occasional weekend shifts

🏖️ Benefícios

• Benefits package for all eligible full-time employees (including medical, dental and vision) • An amazing employee discount and other exciting perks