Experience Architect

🔥 19 horas atrás

🐊 Florida, Illinois, +3 estados a mais – Remoto

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💵 $148.500 - $223.900 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏛️ Arquiteto

🦅 Patrocina Visto H1B

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👻 Score fantasma 0%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Salesforce

10.000+ funcionários

Fundada em 1999

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

O Salesforce é uma empresa líder em software baseado em nuvem que fornece uma plataforma abrangente de gerenciamento de relacionamento com o cliente (CRM). A plataforma conecta todos os dados e equipes da empresa em um sistema integrado e orientado por IA para melhorar as vendas, o atendimento ao cliente e os esforços de marketing. O Salesforce oferece soluções escaláveis para empresas de todos os portes, incluindo pequenas e médias empresas, e fornece soluções específicas para setores industriais que modernizam operações, economizam tempo e reduzem custos. O Salesforce também oferece recursos educacionais através do Trailhead e uma ampla seleção de aplicativos no AppExchange para expandir as capacidades de seu CRM.

Descrição

• Lead and manage design teams throughout project lifecycles • Develop project scope, timelines, and strategic roadmaps aligned with business objectives • Build and maintain relationships with customers, stakeholders, and cross-functional collaborators • Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions • Apply design-thinking and human-centered design methodologies • Create compelling stories and communicate design concepts that articulate business value • Leverage AI tools to drive innovation, improve efficiency, and accelerate design delivery • Manage research initiatives and synthesize complex data insights for strategic decisions • Provide thought leadership in pre-sales, go-to-market support, and business strategy discussions • Support dual-role responsibilities such as Human Centered Change, training delivery, and cross-functional initiatives

🎯 Requisitos

• 8+ years of experience in experience design, user research, interaction design, or related fields • Proven track record of leading design teams and managing complex design initiatives throughout project lifecycles • Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies • Strong proficiency with AI tools, including generative AI and automation platforms • Experience in dual roles such as Human Centered Change, training delivery, business strategy, or pre-sales/go-to-market support • Advanced skills in human-centered design, design-thinking methodologies, interaction design, and journey mapping • Expert visual design and prototyping capabilities • Strong research and synthesis skills using qualitative and quantitative data • Ability to frame problems strategically, facilitate stakeholder alignment, and manage client relationships • Experience with Agile methodologies and Agile delivery frameworks • Ability to present to and build relationships with executive-level stakeholders • Excellent communication skills and ability to navigate difficult conversations and provide constructive feedback • Degree or equivalent relevant experience required • Willingness to travel when required, up to 50% of the time • Understanding of the value of working on site with customers • Salesforce product knowledge and solution design experience strongly preferred • Experience across Automotive, Manufacturing, Retail, Consumer Goods, and Energy industries preferred • Prosci Certification preferred • Salesforce Admin Certification preferred • Salesforce Strategy Designer Certification preferred • Salesforce Agentforce Specialist Certification preferred

🏖️ Benefícios

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available for certain roles • Equity may be available for certain roles • Reasonable accommodation during the application or recruiting process

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