Senior Solution Architect, Public Sector Industry Experience

🕒 Março 16

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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Salesforce

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1999

☁️ SaaS

🤝 B2B

🤖 Inteligência Artificial

SaaS • B2B • Artificial Intelligence

O Salesforce é uma empresa líder em software baseado em nuvem que fornece uma plataforma abrangente de gerenciamento de relacionamento com o cliente (CRM). A plataforma conecta todos os dados e equipes da empresa em um sistema integrado e orientado por IA para melhorar as vendas, o atendimento ao cliente e os esforços de marketing. O Salesforce oferece soluções escaláveis para empresas de todos os portes, incluindo pequenas e médias empresas, e fornece soluções específicas para setores industriais que modernizam operações, economizam tempo e reduzem custos. O Salesforce também oferece recursos educacionais através do Trailhead e uma ampla seleção de aplicativos no AppExchange para expandir as capacidades de seu CRM.

Descrição

• Serve as a trusted advisor to the client • Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise • Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value • Work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization • Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution • Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward • Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

🎯 Requisitos

• 5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work • Extensive experience with configuration and customization on the Salesforce platform • Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes • Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs • Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs • Hands-on technical experience with Service Cloud, OmniStudio and Public Sector (PSS) is required • Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customers • Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies • Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience • Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams • A great listener with the ability to connect with people in diverse roles • Resourceful and entrepreneurial thinker who can work through and solve problems

🏖️ Benefícios

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program