Customer Success Manager – VI

Vaga não está no LinkedIn

🕒 Janeiro 15

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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Samsara

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2015

📦 Logística

🏗️ Construção

🏥 Saúde

💰 Seed Round em 2014-08

Logistics • Construction • Healthcare

Samsara é uma empresa de tecnologia que oferece uma plataforma completa de operações voltada a aprimorar a eficiência, a segurança e a sustentabilidade das organizações. Suas soluções incluem segurança baseada em vídeo, telemetria veicular, monitoramento de equipamentos, aplicativos para a força de trabalho e visibilidade de instalações. A Samsara atende a diversos setores, como transporte, logística, construção e governo. A plataforma conecta pessoas, sistemas e dados, permitindo que as organizações tomem decisões mais rápidas e orientadas por dados. A tecnologia de Connected Operations da Samsara ajuda organizações complexas a operar com mais eficácia, oferecendo GPS em tempo real, alertas proativos, treinamentos de compliance e rastreamento de ativos.

Descrição

• Strategic customer leader supporting our largest and most complex customers, including global and strategic engagements across sectors • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. • Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value. • Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals. • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products. • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more. • Partners with cross-functional teams like Product, Support, Finance, etc. to drive progress on customer requests. • Build and scale this role’s capabilities. • Serve as a mentor to the wider Customer Success teams. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

🎯 Requisitos

• 10+ years of work experience with most recent experience in a senior Strategic Customer Success, account management, or strategic consulting role • Experience supporting Enterprise SaaS and/or Fortune 500 companies • Strong priority management and high emotional intelligence; this is a demanding position with high internal visibility • Experience consulting customers on enterprise transformation programs with cross-functional stakeholders. • Demonstrated ability to present to and influence C-level audiences. • Experience supporting or working with technical products • Solutions-oriented with strong problem solving skills • Proven track record of building trust, communicating effectively and driving change with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software • Strong bias for action, the ability to think big, with insistence on high standards • Experience serving and supporting large-scale business solutions at Fortune 500 companies • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure when working through customer issues • Thrives in an unstructured, fast-paced, and change-heavy environment • Bachelor’s degree from a 4-year institution • Customer travel is expected up to 25-40%.

🏖️ Benefícios

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.