Client Delivery Manager

🕒 6 dias atrás

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

💵 $99.900 - $216.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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SAP

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1972

🏢 Corporativo

☁️ SaaS

🤖 Inteligência Artificial

Enterprise • SaaS • Artificial Intelligence

A SAP é uma empresa global de software empresarial que oferece soluções baseadas em nuvem e on-premises para operar os principais processos de negócios. A SAP disponibiliza recursos de ERP, finanças, recursos humanos, cadeia de suprimentos, procurement, manufatura, experiência do cliente e analytics, além de priorizar produtos orientados por IA, como SAP Joule, SAP Business AI, Integration Suite e serviços de grafos de dados e conhecimento, permitindo agentes autônomos e automação de workflows. A SAP atende empresas de todos os portes em todo o mundo por meio de ofertas de plataforma, ecossistemas de parceiros e soluções específicas para cada setor, com foco em conectar dados, aplicações e decisões em toda a organização.

Descrição

• Serve as the primary point of contact for SAP NS2 cloud customers • Drive end-to-end customer engagement from contract signature through renewal • Lead customer onboarding and continuous service delivery • Initiate release and maintenance projects • Provide architecture guidance and governance coaching • Manage customer relationships and renewal initiation • Identify and support cross-selling, upselling, renewal, and SLA management opportunities • Build quarterly business reviews and balanced scorecards • Develop service and business plans aligned with customer needs and SAP NS2’s cloud strategy • Orchestrate delivery lifecycles, including scope, budget, milestones, releases, maintenance, and long-term account vision • Maintain customer IT calendars and monthly service reporting • Execute Enhanced Managed Services and Cloud Application Services • Develop stabilization and recovery paths for critical customer situations with MCC and OCC teams • Collaborate with sales, delivery units, cloud operations, Mission Control Center, and executive stakeholders • Guide customers through cloud adoption, standardization, and transformation toward SAP NS2 Cloud Solutions

🎯 Requisitos

• Must be a U.S. Person; NS2 does not offer visa sponsorship for this role • 6+ years managing and delivering SAP consulting, hosting, support, or operations projects in customer-facing roles • 5+ years of SAP Basis and/or infrastructure operations or development experience • Hands-on expertise with SAP cloud solutions, including HEC and S/4HANA • Experience delivering SAP Enterprise Cloud or on-premises solutions for enterprise clients • Understanding of SAP’s cloud ERP offerings (Cloud ERP Private / RISE with SAP) and SAP NS2 cloud operating models • Foundational knowledge of cloud and SAP operations, including networking, HA/DR, and integrations • SAP Basis experience and/or certification with AWS, Azure, or Google Cloud • Bachelor’s degree in a related field • Strong communication skills for technical and executive audiences • Engagement management, relationship building, and de-escalation strengths • Ability to multitask across several engagements with a proactive, problem-solving mindset • Leadership, organizational, and interpersonal skills for cross-functional collaboration • Knowledge or certification in SAP IT operations standards, including ITIL 4, Run SAP, SAP CoE, Solution Manager ALM, or FRUN • Internal transfers require manager’s approval

🏖️ Benefícios

• Flexible working models • Health and well-being focus • Accessibility accommodations and special assistance • Variable incentive opportunities, subject to relevant plans and policies • Additional benefits, subject to relevant plans and policies • Employee Referral Program for eligible permanent roles

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