Strategic Account Manager

🕒 Março 27

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Sardine

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

🔒 Cibersegurança

📋 Conformidade

💳 Fintech

Cybersecurity • Compliance • Fintech

Sardine é uma plataforma de ponta focada em prevenção à fraude e compliance. A empresa oferece um sistema baseado em comportamento para detecção de fraudes, verificação de identidade e monitoramento de transações, ajudando grandes bancos, varejistas online e fintechs a se protegerem contra golpes e crimes financeiros. A tecnologia da Sardine integra biometria comportamental avançada e inteligência de dispositivos para combater fraude de identidade, fraude em pagamentos e sequestro de conta (Account Takeover — ATO). A plataforma também agiliza verificações de compliance, como KYC (Know Your Customer) e monitoramento de transações AML (Anti-Money Laundering). A solução abrangente da Sardine capacita seus clientes a automatizar decisões de risco, identificar precocemente usuários de alto risco e gerenciar fraudes de forma eficaz em toda a jornada do cliente.

Descrição

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine • Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers. • Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally. • Speak knowledgeably and advise on best practices relating to fraud and compliance • Build, monitor, and communicate KPIs to clients. • Provide strategic analysis and critical thinking as we plan long-term expansion. • Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

🎯 Requisitos

• You've 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's • You've domain experience in compliance, fintech, or AML/KYC • Your analytical skills are second to none; you excel at number crunching and drawing insights • You are proficient in using business intelligence tools • You're capable of translating complex strategies into actionable processes and outcomes • You're a natural at building relationships and collaborating with others • You've got strong presentation skills for both virtual and in-person meetings with various stakeholders • You've previous customer-facing experience, preferably with a technical product • You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders • You constantly think about ways to improve processes • You love making customers more efficient as much as we do!

🏖️ Benefícios

• Generous compensation in cash and equity • Early exercise for all options, including pre-vested • Work from anywhere: Remote-first Culture • Flexible paid time off and Year-end break • Health insurance, dental, and vision coverage for employees and dependents - *US and Canada specific* • 4% matching in 401k / RRSP - *US and Canada specific* • MacBook Pro delivered to your door • One-time stipend to set up a home office — desk, chair, screen, etc. • Monthly meal stipend • Monthly social meet-up stipend • Annual health and wellness stipend • Annual Learning stipend