Account Manager

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Smart Source LLC

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2003

🤝 B2B

🛍️ Comércio Eletrônico

🏢 Corporativo

B2B • eCommerce • Enterprise

A Smart Source LLC é uma empresa integrada de cadeia de suprimentos e procurement especializada em marketing B2B, que realiza a busca, produção e entrega de impressos com marca, brindes promocionais, embalagens e kits personalizados. Oferece serviços de armazenamento e distribuição, gestão de inventário, avaliação de fornecedores, vitrines de e-commerce personalizadas e plataformas de impressão sob demanda, além de tecnologia e automação para comunicações seguras e orientadas por dados (incluindo mensagens de saúde compatíveis com HIPAA). A Smart Source atende grandes empresas de setores como automotivo, financeiro, saúde, hospitalidade, farmacêutico e varejo, enfatizando o controle da marca, a otimização de despesas e o atendimento em larga escala.

Descrição

• The Account Manager is responsible for gaining a clear understanding of the existing client needs, develop and strengthen relationships while managing sourcing and production activities. • Works closely with Account Executive and/or Director on account strategies to increase the Company’s service offerings to generate more revenue. • Collaborates with Account Executive, Account Director and/or client to facilitate new sales opportunities while building client relationships. • Identifies areas for service and process improvement. • Collect accurate order specifications to obtain competitive quotes with little to no direction utilizing Smart Source preferred vendors. • Quotes, sources, oversees production, and manages inventory and eCommerce for customer’s marketing collateral, operational print and promotional purchases. • Create presentations to promote and sell products/services to existing and prospective customers. • Ability to work independently on orders/projects and discuss knowledge gaps as needed with Client, Account Executive and/or Account Director. • Accurately input all order specifications and relevant order data into internal procurement system (Demand Bridge) with the information provided. • Manage and track order status; contact vendors to obtain tracking information and follow up on delivery status as necessary. • Match all vendor invoices to the order, including but not limited to PO#, cost, quantity and shipping address to ensure timely billing. • Provides superior customer service and works as a point of contact to ensure the customer’s projects meet defined specifications and in-hands dates. • Accountable for ensuring compliance in Demand Bridge, eCommerce, Docuware and Resource Dashboard to maintain a clean WIP including collaborating with internal departments in a respectful and professional manner. • Where applicable, possess thorough knowledge on eCommerce and inventory processes and logistics. • Ensure Company profitability targets are being met while managing to Client/Company agreements and expectations. • If applicable, managing and balancing workloads among team members to ensure productivity and quality of work.

🎯 Requisitos

• 10+ Years industry experience required. • Direct Client Support Experience, >$5MM in managed revenue • Excellent communication skills, both written and verbal • Highly proficient with MS Office software, especially Excel

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options