L2 Technical Support

🕒 5 dias atrás

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Satellite Office

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

📦 Logística

📣 Marketing

✈️ Turismo

Logistics • Marketing • Travel

A Satellite Office é uma empresa sediada nas Filipinas que oferece serviços de emprego e escritórios para conectar profissionais filipinos com clientes globais. Oferece locais de escritório premium e tecnologicamente avançados em toda a Metro Manila e Cebu, posicionando funcionários em papéis de suporte a grandes marcas internacionais. A empresa enfatiza o engajamento dos funcionários, aprendizado e desenvolvimento contínuo, compensações e benefícios competitivos, além de uma cultura focada nas pessoas, reconhecida pelo Great Place to Work®.

Descrição

• Tackle complex hardware/software issues, manage permissions, and optimize incident handling. • Troubleshooting advanced hardware/software issues (e.g., OS errors, network connectivity) • Managing user permissions (Active Directory, Exchange, SaaS apps) • Investigating recurring incidents & applying known solutions • Escalating unresolved cases to L3 or vendor support • Assisting in minor system/application deployments

🎯 Requisitos

• Strong knowledge of networking (TCP/IP, DNS, VPN) • Experience with system administration (Windows Server, Linux) • Familiarity with ITIL processes (Incident, Problem Mgmt.) • Scripting (PowerShell, Bash) for automation is a plus • Analytical & problem-solving skills

🏖️ Benefícios

• You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. • You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. • You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. • You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. • You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.