Technical Solutions Manager

🕒 Maio 1

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $70.000 - $125.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💻 Engenheiro de Soluções

🚫👨‍🎓 Sem graduação necessária

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SchooLinks

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2016

📚 Educação

☁️ SaaS

🤝 B2B

💰 Seed Round em 2016-02

Education • SaaS • B2B

SchooLinks é uma plataforma moderna projetada para apoiar a prontidão para a faculdade e carreira dos estudantes. Ela capacita conselheiros e diretores de carreira oferecendo ferramentas para gerenciar a jornada educacional dos estudantes enquanto se preparam para a vida após a graduação. A SchooLinks simplifica a conformidade com os requisitos de relatórios federais e estaduais e fornece uma plataforma unificada para o planejamento de faculdade e carreira. A plataforma foca no engajamento dos alunos, oferecendo recursos como aprendizado baseado em trabalho e planos de aprendizado personalizados, e apoia conselheiros e orientadores de carreira na entrega de serviços excepcionais. A SchooLinks é amplamente utilizada em distritos escolares para ajudar a centralizar recursos para a prontidão acadêmica, profissional e militar.

Descrição

• Own and drive the project management for the modules within your scope, including ensuring the right tasks are getting done, and the status of each implementation is reported correctly. • Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions. • Hands-on configuration of the module, including setup, data triage, and customization. • Understand data dependencies and help resolve data issues. • Develop expertise in how the module fits within the broader SchooLinks product ecosystem. • Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption. • Work with Customer Success to collaborate on customer interaction, escalation, and timelines. • Continuously define and document problems and challenges faced by our partners. • Assist the Product team with quality assurance and improvement of the product.

🎯 Requisitos

• 2+ years experience as an implementation specialist or similar role in a B2B SaaS company. • Strong project management skills (understand task dependencies/sequence and management of tasks). • Experience managing multiple clients simultaneously. • Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the correct information when needed. • Loves getting into the weeds to figure something out, but is a fundamentalist when it comes to completing tasks and completing deliverables. • Strong technical understanding - Ability to understand the logic and how platform data connections work. • Ability to work with data feeds, including reviewing data files, identifying problems. • Confident presenting to district stakeholders and motivating them to complete tasks. • Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications. • Preferred, not required - experience with scripting (Python, etc.) and JSON data. • Positive attitude - you can stay optimistic in high stress situations.

🏖️ Benefícios

• 100% health care coverage for Employee • 401K with company matching • Dental & Vision • Parental Leave • Subsidized gym membership • Remote work stipend • Annual team offsite