National Director – Service Operations

🕒 Maio 29

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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Sciens Building Solutions

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2016

🔐 Segurança

🤝 B2B

💰 Series unknown em 2018-02

Security • B2B

A Sciens Building Solutions oferece serviços abrangentes de segurança contra incêndio e de vida, segurança e proteção predial para clientes comerciais, institucionais e governamentais. Seus serviços incluem design, instalação, manutenção, teste e monitoramento de sistemas de alarme e detecção de incêndio, sistemas de sprinklers e supressão de incêndio, sistemas de exaustores de cozinha, extintores de incêndio, iluminação de emergência e monitoramento por estação central. Eles também oferecem uma plataforma de serviços gerenciados (Sciens Service Suite) que consolida faturamento, suporte local especializado e gerenciamento contínuo de conformidade e serviços em várias localidades nos EUA.

Descrição

• Ensure compliance with all company safety initiatives and reinforce a strong safety-first culture within service operations. • Accountable for service revenue execution, service margin performance, productivity, and alignment to budget across all Divisions. • Responsible for execution and standardization of all service operations, ensuring performance, accountability, and consistency in scheduling, inspections, service delivery, open calls, and billing. • Partner with Regional and Division Operations Managers to drive execution, accountability, and consistency across service operations. • Provide performance feedback as needed. • Responsible for service margin execution discipline, ensuring compliance with the Service Contract Renewal Process (SCRP), including pricing, billing practices, terms and conditions, and contract uplift targets. • Own national service rate structure, ensuring annual updates aligned to labor burden, market conditions, and profitability expectations. • Approve service contract margins below established thresholds, ensuring proper risk evaluation and alignment to total customer lifecycle profitability. • Support expansion and consistent execution of the Sciens Service Suite (S3) in-house delivery model across all regions. • Drive service workforce planning, staffing models, and labor alignment to ensure appropriate resources are in place to support workload demand and growth. • Ensure certifications and licensing compliance across all service operations. • Drive field productivity through labor utilization, efficiency improvements, and capacity optimization aligned with company targets. • Manage key service KPIs, including inspection completion, contract attrition, NPS, first-time fix rate, labor utilization, and service inventory management. • Drive discipline in the deficiency process which includes deficiency identification, days-to-quote, overall volume, and margin thresholds. • Tech stack: Ensure full implementation of the ERP system and other related approved tech tools to improve efficiency and scalability. • Participate in pre-bid reviews for strategic and large-scale service contracts, ensuring service scope, execution planning, risk evaluation, and pricing inputs align with profitability expectations. • Partner with Sales and Finance to support renewal discipline, bundled offerings (S3), revenue growth, and improved cash collection outcomes. • Support M&A integration efforts, ensuring alignment to service processes, SCRP standards, systems, and operational expectations. • Travel nationally up to 60% to support business objectives, team engagement, and operational alignment.

🎯 Requisitos

• 8+ years of progressive service operations leadership experience within the fire detection, security, and life safety industry, including multi-region or national responsibility. • Ability to drive service revenue performance, executed margin improvement, and full P&L accountability. • Strong experience managing budgets, forecasts, and service margin performance. • Deep expertise in field operations, service models, service delivery, and workforce planning. • Strong understanding of safety programs, OSHA compliance, and operational risk management. • Demonstrated success driving productivity, efficiency, and operational scalability. • Experience leading cross-functional teams across a matrixed organization. • Effective communication and leadership skills with the ability to influence people at all levels. • Ability to build, develop, and retain high-performing teams.

🏖️ Benefícios

• Competitive salary based on qualifications. • Paid time off plan and holidays. • 401(k) matching. • Short term and long-term disability. • Medical, dental, and vision plans with options. • Life insurance. • Professional career development opportunities. • Tuition reimbursement program.