Diligence Manager – Production Flow

🕒 Abril 1

🤠 Texas – Remoto

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⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

🦅 Patrocina Visto H1B

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Selene Finance LP

501 - 1000 funcionários

Fundada em 2007

💸 Finanças

🏠 Imobiliário

Finance • Real Estate

A Selene Finance LP é um prestador de serviços de empréstimos especializados, renomada por seu desempenho excepcional na gestão de empréstimos hipotecários. A empresa oferece uma gama abrangente de serviços, incluindo administração de empréstimos, serviços de diligência e soluções personalizadas de títulos. Com forte ênfase no atendimento ao cliente, a Selene Finance fornece soluções sob medida para os mutuários, garantindo altos níveis de satisfação. É uma instituição de crédito justa de habitação operando em vários estados dos EUA, fornecendo recursos e expertise na indústria hipotecária.

Descrição

• Review client scope, guidelines and requirements and communicate to the team for each engagement. • Manage Quality Control analysts and proper feedback loop. • Responsible for production goals for quantity and quality and meeting SLAs. • Communicate internally with the VP of Operations to ensure feedback is incorporated in real time. • Understand and be able to articulate daily/weekly/monthly system and operations processes. • Identifying trends or inconsistencies which can point to potential widespread problems. • Evaluating inquiry problems and ascertaining action steps needed for resolution and effectively communicate to all parties involved. • Ensure regulatory and compliance policies are implemented and followed appropriately. • Set team goals, objectives and define employee performance plans to meet established goals. • Measure progress and provide timely feedback and coaching to develop staff performance and skill levels as appropriate. • Develop and engage with senior management level to ensure team is aligned to support organization objectives, solve complex problems and report status for action items. • Maintain a continuous focus on management reporting in conjunction with input from the Operations Executive. • Manage track and report results against established metrics both individually by business and jointly for the combined businesses. • Maintain and drive improvements in overall client experience. • Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues.

🎯 Requisitos

• Minimum 8 years’ experience in residential mortgage, preferred if primarily due diligence services. • Detailed understanding of credit, compliance, valuation and fraud risk with respect to residential mortgage loans. • Analytic creativity, negotiation and problem solving skills, using a wide range of information and perspective to identify current conditions and needs. • Good knowledge of loan products, in particular: Non QM, Business Purpose Loans, Second Lien and Equity products in addition to Seasoned Loan compliance reviews. • Ability to efficiently and accurately research complex documents and provide results in a concise and thoughtful format. • Solid understanding of the client’s profile, their business and risk appetite. • Excellent client relationship management skills. • In depth knowledge and understanding of transaction components that indicate a potential for fraud. • Must be self-motivated, creative and able to work in a team environment while thinking independently and sharing knowledge and ideas. • Strong professional and interpersonal communication skills verbally and through written electronic correspondence. • Ability to work well under pressure, handle competing priorities and meet deadlines. • A high level of confidentiality to protect privacy rights. • Excellent listening skills and the ability to use good judgment. • Bachelor's degree (BS/BA) or higher from an accredited four-year college or university preferred. • 5+ years relevant experience and/or training required. • Experience in working with large companies involved in the mortgage chain. • Mortgage operations experience (servicing, due diligence and origination). • 8+ years' experience in transaction management, contract review, project management, or equivalent. • Working knowledge of and experience with Microsoft Office (Word, Excel and Outlook) required. • Previous experience with due diligence applications required, project management software preferred. • Some travel may be required.

🏖️ Benefícios

• Paid Time Off (PTO) • Medical, Dental & Vision • Employee Assistance Program • Flexible Spending Account • Health Savings Account • Paid Holidays • Company paid Life Insurance • Matching 401(k) Plan

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