Manager, Diligence Production Flow

🕒 Agosto 24

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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Selene Finance LP

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2007

💸 Finanças

🏠 Imobiliário

Finance • Real Estate

A Selene Finance LP é um prestador de serviços de empréstimos especializados, renomada por seu desempenho excepcional na gestão de empréstimos hipotecários. A empresa oferece uma gama abrangente de serviços, incluindo administração de empréstimos, serviços de diligência e soluções personalizadas de títulos. Com forte ênfase no atendimento ao cliente, a Selene Finance fornece soluções sob medida para os mutuários, garantindo altos níveis de satisfação. É uma instituição de crédito justa de habitação operando em vários estados dos EUA, fornecendo recursos e expertise na indústria hipotecária.

Descrição

• Manage the production and delivery of offered services. • Directly manage the Loan Review Quality Control team. • Report findings to clients and management stakeholders. • Work closely with internal departments on due diligence coordination and business needs. • Review client scope, guidelines and requirements and communicate them to the team for each engagement. • Manage Quality Control analysts and the feedback loop. • Drive production goals for quantity and quality and meet SLAs. • Communicate internally with the VP of Operations to ensure feedback is incorporated in real time. • Understand and articulate daily, weekly and monthly system and operations processes. • Identify trends or inconsistencies that may indicate widespread problems. • Evaluate inquiry problems, determine action steps for resolution, and communicate effectively with all parties involved. • Ensure regulatory and compliance policies are implemented and followed. • Set team goals, objectives and employee performance plans. • Measure progress and provide timely feedback and coaching to develop staff performance and skill levels. • Engage with senior management to align the team with organizational objectives, solve complex problems and report action items. • Maintain management reporting with input from the Operations Executive. • Track and report results against established metrics by business and jointly across combined businesses. • Maintain and improve the overall client experience. • Create a culture encouraging timely escalation and resolution of client and non-client impacting issues.

🎯 Requisitos

• Minimum 8 years’ experience in residential mortgage, preferred if primarily due diligence services. • Detailed understanding of credit, compliance, valuation and fraud risk with respect to residential mortgage loans. • Analytic creativity, negotiation and problem solving skills, using a wide range of information and perspective to identify current conditions and needs. • Good knowledge of loan products, in particular: Non QM, Business Purpose Loans, Second Lien and Equity products in addition to Seasoned Loan compliance reviews. • Ability to efficiently and accurately research complex documents and provide results in a concise and thoughtful format. • Solid understanding of the client’s profile, their business and risk appetite. • Excellent client relationship management skills. • In depth knowledge and understanding of transaction components that indicate a potential for fraud. • Must be self-motivated, creative and able to work in a team environment while thinking independently and sharing knowledge and ideas. • Strong professional and interpersonal communication skills verbally and through written electronic correspondence. • Ability to work well under pressure, handle competing priorities and meet deadlines. • A high level of confidentiality to protect privacy rights. • Excellent listening skills and the ability to use good judgment. • Bachelor's degree (BS/BA) or higher from an accredited four-year college or university preferred. • 5+ years relevant experience and/or training required. • Experience in working with large companies involved in the mortgage chain. • Mortgage operations experience (servicing, due diligence and origination). • 8+ years' experience in transaction management, contract review, project management, or equivalent. • Working knowledge of and experience with Microsoft Office (Word, Excel and Outlook) required. • Previous experience with due diligence applications required; project management software preferred. • Some travel may be required.

🏖️ Benefícios

• Paid Time Off (PTO) • Medical, Dental & Vision • Employee Assistance Program • Flexible Spending Account • Health Savings Account • Paid Holidays • Company paid Life Insurance • Matching 401(k) Plan