Director of Operations

🕒 Julho 28

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $140.000 - $180.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

👻 Score fantasma 5%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Self Bill Pro

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2023

🛡️ Seguros

💼 Consultoria

☁️ SaaS

🔥 Investimento no último ano

💰 $2.604.900 Seed Round - Self Bill Pro em 2025-10

Insurance • Consulting • SaaS

Self Bill Pro é uma plataforma SaaS que automatiza a cobrança mensal de benefícios de funcionários, integrando-se diretamente com sistemas HRIS para produzir faturas aprovadas por operadoras que correspondem precisamente aos dados de inscrição. Reduz o trabalho administrativo e erros de faturamento ao validar inscrições com base nos planos de benefícios, lidando com rateios, ajustes retroativos, e mudanças decorrentes de QLE ou EOI, e fornecendo serviços de cobrança totalmente gerenciados, com suporte dedicado ao cliente.

Descrição

• Oversee daily operations across core functional areas, including Implementation, Client Services, and Data Operations • Provide leadership, coaching, and direction to the managers leading each of these functions • Drive process standardization and optimization across teams to improve efficiency, accuracy, and scalability • Establish, track, and analyze key performance indicators (KPIs) to measure operational and team performance across all three functions • Ensure operational compliance with HIPAA and carrier and vendor data handling requirements across all functions overseen • Provide strategic direction over the Implementation function, ensuring the team maintains technical excellence in EDI standards (including HIPAA 834), API integrations, and benefit administration platforms • Partner with the Manager of Implementation to set priorities for process design, automation, and tooling that improve data exchange and issue resolution • Ensure quality standards and escalation processes are in place for complex integration challenges • Provide strategic direction over the Data Operations function, ensuring accuracy and auditability across plan premium audits, billing data analysis, and Excel-based reconciliation processes • Partner with the Manager of Data Operations to set standards for data quality, process automation, and tool development • Guide the team's approach to identifying trends, anomalies, and discrepancies in billing data, ensuring consistent resolution, documentation, and training for junior team members • Partner with the Manager of Client Services to ensure a consistent, high-quality client experience across all touchpoints • Support escalation management for complex or high-impact client issues • Ensure alignment between Client Services and the other operational functions on shared priorities • Partner with executive leadership to operationalize company goals and strategic initiatives • Identify gaps in processes, systems, and workflows across functions, and implement solutions to improve outcomes • Lead resource planning and capacity management to support business growth and delivery timelines • Collaborate cross-functionally with Sales, Product, and Engineering to ensure alignment on priorities, timelines, and expectations • Serve as a key operational partner to Product, ensuring new features and enhancements are effectively integrated into workflows and support scalable delivery • Ensure consistent adoption and effective use of operational tools and systems • Maintain high standards of service delivery, quality, and client satisfaction • Drive continuous improvement initiatives and foster a culture of accountability and performance

🎯 Requisitos

• 15+ years of experience in operations, business management, or a related field, including meaningful experience in benefits administration, EDI/API implementation, or billing and data operations • 8+ years of experience leading teams and/or managing managers, ideally across multiple functional areas • Strong ability to analyze processes, identify inefficiencies, and implement scalable solutions • Experience working cross-functionally in a fast-paced, high-growth environment • Excellent communication and stakeholder management skills • Proven ability to manage multiple priorities and drive execution across teams • Strong problem-solving and decision-making capabilities • Proficiency in operational tools and systems (e.g., Notion or similar project management platforms, reporting and business intelligence tools)