Operations Delivery Specialist – Smartsheet, Healthcare Projects

🕒 Outubro 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $65.400 - $88.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

⚙️ Operações

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Sellers Dorsey

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

💼 Consultoria

☁️ SaaS

Healthcare • Consulting • SaaS

Sellers Dorsey é uma empresa de estratégia e impacto focada em saúde, que faz parceria com líderes de sistemas de saúde, seguradoras, agências governamentais e organizações comunitárias para projetar, financiar, implementar e otimizar programas para populações carentes. Eles oferecem serviços de consultoria, incluindo otimização do Medicaid, pesquisa e interpretação de políticas, design de cuidados baseados em valor, contratos e estratégias de cuidados gerenciados, desempenho operacional e conformidade, além de análises de dados personalizadas e visualização. A empresa também oferece soluções habilitadas por tecnologia (marca Constyn) para fluxos de trabalho clínicos, coordenação de cuidados e automação de dados de seguradoras, ressaltando gestão de programas, melhoria da qualidade e engajamento de stakeholders para melhorar o acesso, a qualidade e os resultados em comunidades de segurança social e vulneráveis.

Descrição

• Coordinate day-to-day execution on assigned engagements • Maintain project plans, track milestones and deliverables, and follow up on action items, dependencies, and deadlines • Maintain RAID logs, change requests, and decision records • Flag risks, blockers, and scope changes to the Associate Director • Schedule and coordinate project meetings, prepare agendas and materials, capture notes and action items, and follow through on status • Apply Product & Technology delivery standards for scheduling, estimation, change control, and tracking • Build, update, and maintain Smartsheet project plans, trackers, reports, and dashboards • Maintain Smartsheet sheets, forms, workflows, automations, and templates as the system of record for delivery • Produce recurring status reports, RAG summaries, milestone views, and capacity views • Check and correct data accuracy and consistency across sheets, reports, and dashboards • Maintain column, naming, and report standards across workspaces • Maintain formulas and cross-sheet references, manage sharing and permissions, and troubleshoot basic configuration issues • Serve as a working-level point of contact between delivery teams and Product, Finance, Legal, Growth, and Client Success • Coordinate internal and external stakeholder communications • Draft status updates and correspondence, prepare meeting materials, and follow up on commitments • Support post-sale hand-offs and onboarding steps • Draft and maintain SOPs, templates, checklists, and playbooks • Identify workflow bottlenecks, redundancies, and gaps and recommend improvements • Support rollout of approved process, template, and tool changes and gather feedback • Apply approved AI capabilities and help design and implement AI-enabled workflows • Document prompts, templates, and usage guidance • Maintain resource allocation, availability, and time-off views • Prepare capacity inputs for staffing and prioritization discussions • Track team hours against project plans and allocations and flag variances • Support special projects and other Product & Technology operational initiatives

🎯 Requisitos

• Bachelor's degree in Business, Management, Healthcare Administration, Information Systems, or related field; equivalent professional experience considered • CAPM, PMI Project Management Ready, PMP when eligible, or Certified Scrum Master (CSM) certification • 2+ years in project coordination, project management support, PMO, business operations, or delivery support in a consulting, professional services, or technology environment • Working proficiency in Smartsheet or a comparable project management platform, including plans, reports, and dashboards • Ability to manage multiple tasks and deadlines with guidance from a manager • Clear written and verbal communication, including concise status updates and meeting follow-up • Strong attention to detail and data-checking habits • Experience drafting and maintaining SOPs, templates, and process documentation • Working knowledge of Agile, Waterfall, and Kanban approaches • Public health or healthcare organization experience preferred • Consulting engagements, state or government-funded programs, or SaaS delivery experience preferred • Tableau, Power BI, or similar visualization tools experience preferred • Hands-on use of Claude or similar AI tools preferred • Working proficiency in Smartsheet, including forms, workflows, automations, formulas, cross-sheet references, and permissions • Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook) and Microsoft Teams • Familiarity with Microsoft Project and Asana is a plus • Comfort learning new tools, including Claude and Microsoft 365 AI capabilities • Sound judgment with confidential and sensitive information; adherence to HIPAA, data-handling, and firm AI governance policies • Reliable follow-through and early escalation of issues • Proactive stakeholder communication • Ability to collaborate across functions and build trust • Must be authorized to work in the United States • Sellers Dorsey does not sponsor employment visas • Successful completion of a background check required

🏖️ Benefícios

• Annual Corporate Incentive Plan (CIP) of up to 7% of annual salary • Group medical, dental, and vision healthcare plans • Short-term disability, long-term disability, and basic life insurance plans • 401(k) plan • Flexible Time Off • 16 paid holidays • Paid time off for qualifying medical leave • Up to 12 weeks of combined paid parental and bonding leave • Fully remote work arrangement

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