Operations Lead

🕒 Outubro 27

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

👻 Score fantasma 14%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Serverfarm

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1999

🏢 Corporativo

📡 Telecomunicações

☁️ SaaS

💰 Debt Financing em 2021-10

Enterprise • Telecommunications • SaaS

A Serverfarm é líder global em Gestão de Data Center como Serviço (DMaaS), oferecendo soluções de colocation, design de data center e gestão de infraestrutura de TI. Há mais de 25 anos, a Serverfarm maximiza a eficiência operacional e gerencia ambientes de TI críticos para as principais empresas em todo o mundo. Com um portfólio moderno e premiado de data centers, eles oferecem soluções flexíveis e sustentáveis que melhoram o desempenho e reduzem as emissões de carbono. A equipe de especialistas da Serverfarm e a sofisticada plataforma InCommand DMaaS proporcionam uma gestão robusta dos data centers, ajudando as empresas a focarem na inovação enquanto otimizam sua infraestrutura de TI.

Descrição

• Manage the InCommand Operations team day to day: set priorities, coach and develop engineers, conduct performance reviews, and recruit as the team grows • Own the team's operating standards, document and maintain procedures, and ensure consistent training • Lead onboarding of new customers and sites from kickoff through go-live, including planning, scheduling, customer working sessions, risk tracking, progress reporting, and issue resolution • Build each site's InCommand record from construction documents and floor walks, covering spaces, racks, power paths, cooling, devices and cross-connects • Prepare and load bulk-upload worksheets and work with Integrations to define and validate required telemetry points • Use AI assistants and automation to convert drawings, asset lists and field notes into structured, validated data • Build repeatable extraction and validation workflows and audit existing site data for discrepancies • Support sites and customers with platform use including power capacity monitoring, space and rack layouts, device lifecycle, ports and cross-connects, billing data, CMMS asset tracking, preventive maintenance, checklists, critical spares, and monthly reporting • Train customers and site teams so the service desk is their first point of contact • Represent users to development teams by reproducing defects, documenting issues, writing enhancement requests, testing releases, and maintaining help documentation • Partner closely with Integrations and development teams

🎯 Requisitos

• 5+ years in or around data centers (operations, critical facilities, IT infrastructure or DCIM), including 2+ years formally managing engineers or technicians, with responsibility for priorities, coaching, performance reviews and hiring • Led projects end to end, coordinating with internal teams and external customers, owning scope, schedule, stakeholders and status • Experience with SCADA systems (BMS and EPMS) • Ability to read and interpret data center construction documents: single-line diagrams, floor plans, rack elevations and panel schedules • Daily use of AI tools (Claude, ChatGPT or similar) to extract, structure and validate data; built prompts and automations • Strong data skills: advanced Excel and Power Query, SQL, and structured formats such as CSV and JSON • Plain communication and confidence leading customer working sessions and explaining technical findings to non-technical audiences • Ability to work through difficult problems to resolution independently • Preferred: experience with a DCIM, DCFM or CMMS platform (Nlyte, Sunbird, Hyperview, MCIM or similar) • Preferred: Python or PowerShell scripting and REST APIs • Preferred: direct support of colocation customers, including reporting and billing data • Preferred: ITIL or PMP certification

🏖️ Benefícios

• Paid time off • Paid holidays • 401(k) • Full coverage medical, dental and vision • Bonus as part of the compensation package

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