SVP, Operations

🕒 Junho 25

🏄 California – Remoto

🏄 California – Remote

💵 $150.000 - $280.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

👻 Score fantasma 6%

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Serverfarm

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1999

🏢 Corporativo

📡 Telecomunicações

☁️ SaaS

💰 Debt Financing em 2021-10

Enterprise • Telecommunications • SaaS

A Serverfarm é líder global em Gestão de Data Center como Serviço (DMaaS), oferecendo soluções de colocation, design de data center e gestão de infraestrutura de TI. Há mais de 25 anos, a Serverfarm maximiza a eficiência operacional e gerencia ambientes de TI críticos para as principais empresas em todo o mundo. Com um portfólio moderno e premiado de data centers, eles oferecem soluções flexíveis e sustentáveis que melhoram o desempenho e reduzem as emissões de carbono. A equipe de especialistas da Serverfarm e a sofisticada plataforma InCommand DMaaS proporcionam uma gestão robusta dos data centers, ajudando as empresas a focarem na inovação enquanto otimizam sua infraestrutura de TI.

Descrição

• Deputize for the COO, providing leadership across global operations, strategic priorities, and major business initiatives; serve as second-in-command ensuring continuity of decision-making and execution. • Represent Operations with Executive Leadership, the Board, investors, and key customers; translate corporate strategy into operational plans and long-term growth roadmaps, partnering with Product, Development, Construction, Finance, Legal, Security, and Commercial teams. • Establish and govern global operational standards, SOPs, maintenance frameworks, and KPI framework (uptime, SLA, MTTR, energy, safety, staffing, customer experience). • Ensure robust compliance frameworks are maintained across all operating regions, including regulatory obligations, customer commitments, certifications, and internal controls. • Oversee business continuity, disaster recovery, and crisis management processes are maintained, tested, and continuously improved, lead RCA and executive response for major incidents. • Drive continuous improvement, standardization, and efficiency across regions, embedding best practice and operational discipline. • Provide executive oversight of the Global Network Operations Centre (GNOC), ensuring 24x7 monitoring, incident response, escalation management and service continuity across the portfolio. • Lead the global safety program, ensuring strong safety culture, regulatory compliance, risk management, and consistent standards across all regions. • Provide executive oversight of critical environment management (electrical, mechanical, cooling, controls) and lifecycle management of in-life critical assets. • Partner with Development, Construction, and Engineering to embed operational requirements in new designs and retrofits; standardize commissioning, integrated systems testing, and operational handover. • Establish executive relationships with key hyperscale, enterprise, and strategic customers; own oversight of escalations and ensure timely resolution and clear communication. • Lead operational service delivery to consistently achieve SLAs and contractual commitments, drive transparency through reporting, service reviews, and improvement planning. • Support commercial and sales teams during major customer pursuits, due diligence, and operational solution development. • Lead operational OpEx and CapEx planning and delivery, with accountability for forecasting, cost control and financial performance against plan. • Partner with Finance on cost modelling for new sites, expansions, customer opportunities, and strategic investment plans; supporting commercial decision-making and capital allocation. • Oversee long-term capacity planning across power, space, cooling, staffing, and infrastructure; lead operational due diligence and integration for acquisitions and expansion. • Develop hiring and workforce strategies to support new campus openings, expansions, and long-term operational capability; Take a lead in establishing new regional structures to facilitate growth. • Own operational energy strategy, including procurement, resilience planning, renewables, efficiency, and utility relationships. • Ensure compliance with regulatory, environmental, H&S, and industry certification requirements (ISO, SOC, customer-specific programs). • Develop resilience strategies addressing grid constraints, utility risks, climate-related impacts, and infrastructure vulnerabilities. • Drive adoption of automation, infrastructure technology, and digital tools to improve monitoring, maintenance, reporting, and operational efficiency. • Manage strategic supplier and vendor relationships, ensuring service quality, resilience, innovation, and value for money. • Lead, coach, and develop operational leaders and teams; build succession planning frameworks. • Foster a high-performance culture of accountability, collaboration, innovation, and continuous improvement; provide regular reporting on operational performance, talent, safety, risk, and strategic progress.

🎯 Requisitos

• Proven senior leadership experience in colocation, hyperscale, mission-critical facilities, or similarly complex multi-site environments. • Strong track record of leading large-scale operations with accountability for uptime, safety, customer service, and financial performance. • Demonstrated success delivering operational growth, new site launches, or capacity expansion programs across multiple locations. • Strong commercial capability with experience managing significant operational CapEx budgets. • Knowledge of energy strategy, utilities management, sustainability programs, or infrastructure efficiency initiatives. • Experience driving operational excellence through automation, technology enablement, and continuous improvement methodologies. • Strong strategic planning capability, including long-term capacity planning and scaling operations to meet business growth. • Customer-focused mindset with experience managing escalations, service delivery, and executive stakeholder relationships. • Proven ability to lead and develop high-performing teams across geographies and functions. • Honesty and integrity, with excellent communication, influencing, and executive stakeholder management skills. • Strong analytical and decision-making capability, using data and KPIs to drive performance and prioritization. • Role involves international travel (approximately 30%)

🏖️ Benefícios

• paid time off • paid holidays • 401k • FULL coverage medical, dental and vision