Associate Specialist, Front Office

🕒 Outubro 6

🏄 California, Connecticut, +7 estados a mais – Remoto

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $25 - $41 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 3%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 37 dias.
• As vagas desta empresa costumam ser preenchidas em 29 dias.

Candidatar-se

Encontrar Vagas Remotas Similares

ServiceTitan

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

💼 Consultoria

📦 Logística

📣 Marketing

💰 $200.000.000 Series G em 2021-06

Consulting • Logistics • Marketing

ServiceTitan é uma plataforma de software abrangente projetada para a indústria de serviços, oferecendo soluções para melhorar a produtividade e a rentabilidade das empresas. Apresenta uma variedade de recursos, incluindo despacho, agendamento, marketing, relatórios e ferramentas de experiência do cliente, adaptadas para áreas como encanamento, HVAC, serviços elétricos e mais. A ServiceTitan busca capacitar as empresas ao otimizar operações, melhorar o fluxo de caixa e oferecer experiências superiores aos clientes através de uma plataforma tudo-em-um. O software inclui análises de dados em tempo real, opções de financiamento e capacidades móveis para apoiar as necessidades operacionais dos empreiteiros e aumentar suas fontes de receita. Ao consolidar múltiplas funções de negócios em uma única plataforma, a ServiceTitan visa ajudar os empreiteiros a crescer de forma rentável e eficiente.

Descrição

• Act as a tier 3 escalation resource for tier 1 and tier 2 support agents, project managers, and customer success managers • Deescalate customers using expert product knowledge and call-handling skills • Provide advanced level 3 troubleshooting and workflow solutions • Deliver technical solutions directly to customers • Serve as a subject matter expert for ServiceTitan Front Office products and services • Use Salesforce Support Console, internal chatbot, and testing to resolve cases • Identify bugs and unintended behaviors and escalate them for JIRA bug tickets • Develop troubleshooting workarounds and support recommendations • Provide guidance to improve support agents’ technical knowledge and solutioning skills • Partner with specialists and leadership on workflow requirements and advanced problem solving

🎯 Requisitos

• Bachelor’s degree • 2-3 years of customer service or technical support experience • Minimum 1 year of demonstrated expertise in ServiceTitan product subject matter workflow, configuration, and solution design • Customer Support Advocate II experience or equivalent knowledge demonstrating understanding of customers’ business needs and workflows • Ability to work in a high-paced, customer-facing environment with varied/extended hours, including weekends and holidays as needed • Demonstrated proficiency in Excel and/or Google Sheets • Basic knowledge of SQL preferred • Strong ability to navigate Fullstory, Dynamic Card Creator (DCC) tools, and chatbots • Strong proficiency in general ServiceTitan functionality and deep level 3+ expertise in dedicated product areas • Demonstrated troubleshooting and solutioning expertise • Ability to translate complex technical issues into tangible solutions • Ability to prioritize, multitask, and perform effectively under pressure • Strong written and verbal communication skills • Strong customer support judgment and execution • Strong critical thinking and troubleshooting abilities

🏖️ Benefícios

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training • Programs and events • Bonusly rewards • Peer-nominated awards • Company-paid medical, dental, and vision insurance • 100% employer-paid options and 90% dependent coverage • FSA and HSA • 401(k) match • Telehealth options, including One Medical memberships • Parental leave and support • Up to $20k in fertility services • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus • Equity • Flexible/autonomous work support

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