Forward Deployed Engineer – Manager

🕒 Outubro 16

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $160.000 - $190.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷🏻‍♀️ Engenheiro

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SewerAI

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

🏗️ Construção

📦 Logística

🤖 Inteligência Artificial

Construction • Logistics • Artificial Intelligence

A SewerAI é uma empresa que oferece uma plataforma SaaS baseada na nuvem e visão computacional com tecnologia de IA para inspeção, análise e gestão de ativos de infraestrutura subterrânea e de esgoto. Seus produtos (PIONEER™, AutoCode™, Sewer3D™, Risk & Rehab™) automatizam a detecção de defeitos, geram gêmeos digitais e produzem planos de risco e reabilitação acionáveis para ajudar concessionárias, empreiteiras e equipes de engenharia a aumentar a produtividade das inspeções, melhorar a precisão e planejar a reabilitação de forma mais eficiente. A SewerAI atende a obras públicas, concessionárias, empreiteiras e empresas de engenharia com integrações, sincronização em caminhão e relatórios compatíveis com NASSCO.

Descrição

• Lead the Forward Deployed Engineering team as a player-coach • Own customer relationships from kickoff through go-live and handoff to Customer Success • Lead technical discovery with utility IT, GIS, operations teams and field crews • Explain technical tradeoffs to non-technical stakeholders • Manage expectations, timelines and scope; provide alternatives when needed • Own escalations on at-risk accounts through resolution • Run kickoffs, workshops and go-live sessions • Write status updates for leadership, Sales and customers • Personally handle difficult integrations, migrations and escalations • Design and review integrations with CMMS, GIS and inspection platforms • Own data migrations end to end, including extraction, mapping, transformation, validation and reconciliation • Build internal tooling such as scripts, ETL jobs, validation checks and deployment templates • Manage day-to-day team operations, including 1:1s, onboarding, performance reviews, project assignments and capacity planning • Run FDE standups and prioritize work across the live customer portfolio • Partner with Sales and Solutions Engineering on scoping and technical feasibility • Bring recurring integration needs and implementation friction to Product and Engineering • Mentor the team in technical work and customer communication

🎯 Requisitos

• 5+ years as a Forward Deployed Engineer or in a similar hands-on, customer-facing technical role, such as Professional Services, Solutions, Implementation or Field Engineering • 2+ years managing people or leading a technical team • Strong technical foundation; ability to read code, query data and find bugs • Experience shipping customer integrations and migrations involving APIs, enterprise systems and legacy data • Excellent customer communication and relationship-building abilities • Experience working with non-technical customers and adapting communication accordingly • Ability to communicate scope limitations and timelines while maintaining customer relationships • Desire to remain hands-on and personally handle difficult technical problems • Strong scope management, including clear timelines, early risk identification and honest status updates • Comfort with startup pace, unclear ownership and creating processes • Scripting in Python, JavaScript or Bash • Strong SQL and relational database fundamentals • ETL workflows and large-scale data migrations • REST APIs, JSON, webhooks and system integrations • AWS: S3, Lambda and IAM • Troubleshooting across databases, APIs, files and UI • Day-to-day use of AI coding tools • NASSCO standards (PACP/MACP/LACP) and sewer inspection data are good to have • GIS and spatial data, including ArcGIS and ArcGIS REST services, are good to have • Familiarity with CMMS and asset management systems is good to have • Familiarity with inspection platforms WinCan and ITpipes is good to have • Workflow orchestration, integration platforms, media and large-file ingestion, SFTP, municipal utility/public sector/infrastructure customers, and building delivery playbooks are good to have • Legally authorized to work in the United States • Must answer whether employer sponsorship for an employment visa will be required

🏖️ Benefícios

• Equity • Medical insurance • Dental insurance • Vision insurance • Basic life insurance • 401(k) • Unlimited PTO • Approximately 10% travel for customer kickoffs, workshops, go-lives and team offsites

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