Call Center Manager

Vaga não está no LinkedIn

🕒 Abril 6

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $3.000 - $5.000 / mês

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Representante de Call Center

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Sheffa Group

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

💄 Beleza

🧘 Bem-estar

🛒 Varejo

Beauty • Wellness • Retail

O Sheffa Group é um provedor de spa médico e cuidados com a pele com sede em Sarasota, operando o DermaFix Spa Center, oferecendo tratamentos faciais profissionais, tratamentos corporais e procedimentos estéticos como microagulhamento, criolifting, radiofrequência para firmeza da pele, cavitação, peelings químicos e tratamentos de lipolaser. Eles também comercializam produtos para cuidados com a pele naturais, orgânicos e não tóxicos e enfatizam tecnologias avançadas com células vegetais e de qualidade médica, resultados visíveis, depoimentos em vídeo e planos de pagamento flexíveis para os consumidores.

Descrição

• Lead, coach, and motivate a team of outbound sales agents to meet performance targets. • Develop and implement outbound sales strategies to drive revenue growth. • Identify sales trends and customer needs to refine sales approaches. • Track KPIs including call volume, conversion rates, appointments booked, and sales quotas. • Prepare and present regular performance reports to senior management. • Use data and analytics to identify areas for improvement and optimize team performance. • Ensure calls adhere to company standards, regulatory requirements, and compliance guidelines. • Streamline call center processes and workflows to improve efficiency and outcomes. • Collaborate with marketing, CRM, and operations teams to support lead generation and campaign success.

🎯 Requisitos

• 5+ years of experience in a contact center environment, including at least 2 years in a management or supervisory role. • Strong knowledge of skincare products, non-invasive procedures, and treatment packages, such as Cryotherapy, Radiofrequency (RF), facials, and injectables. • Proven experience in outbound sales marketing strategy, conversion rate optimization, data analysis, and effective communication • Proficiency in outbound dialer systems with contact center technologies, including CRM systems and outbound dialer platforms. • Hands-on experience managing lead funnels in CRM tools such as Vagaro, HubSpot, or Salesforce. • Track record of data-driven sales oversight, leveraging KPIs and analytics to guide team performance. • Experience coordinating operations across multiple locations or franchises.

🏖️ Benefícios

• Highly Competitive Pay Structure. • Performance Bonuses: Will be discussed upon hiring • Work remotely under specific hours—ideal for self-motivated professionals who value autonomy. • Opportunity for Long-Term Engagement: Consistent work with the potential for ongoing projects or transition into a leadership role. • Professional Growth Support: Access to company-led training, sales tools, scripts, and mentorship to help you succeed and grow your business. • Loyalty Incentives: Additional compensation for tenure and consistent high performance. • Sales Resources Provided: CRM access, marketing materials, and leads to support your outreach and success.