Technical Director – Logistics, Warehousing

🕒 2 dias atrás

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ShipCalm

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

📦 Logística

🛍️ Comércio Eletrônico

☁️ SaaS

Logistics • eCommerce • SaaS

A ShipCalm é um provedor de logística terceirizada (3PL) para e-commerce omnicanal que combina armazenagem, serviços de pick & pack, kitting, logística reversa/devoluções e atendimento ao cliente com uma plataforma tecnológica. A empresa oferece centros de distribuição próprios (no sul da Califórnia e em Indiana), além de instalações parceiras, serviços especializados como preparação para Amazon FBA, atendimento de assinaturas e crowdfunding, integrações com principais plataformas de e-commerce (Shopify, Amazon, WooCommerce, QuickBooks, etc. ), e APIs e uma plataforma de operações com IA (Marvin) para automação de inventário e operações. A ShipCalm foi fundada em 2017 e se posiciona para vendedores DTC, varejo e marketplaces que buscam gestão escalável de inventário e atendimento omnicanal.

Descrição

• Conduct a full audit of the tech stack, end-to-end value streams, and system dependencies during the first 30 days. • Build trust and accountability through clear communication across Slack and meeting channels. • Contribute to weekly Product L10 meetings and Rock Out sessions. • Develop a plan to grow the technical team professionally and in number, minimizing direct dependencies on the director. • Maintain platform health and system reliability through continuous monitoring and proactive issue resolution. • Serve as an escalation anchor for urgent technical issues while upholding support SLAs and system metrics. • Coach direct reports through weekly 1:1s, KPI support, achievement recognition, and performance or workflow issue resolution. • Execute remediation plans for high-priority technical debt. • Build a high-performance culture of ownership and psychological safety. • Track ticket volumes and time spent across bugs, features, and technical debt. • Partner with Operations to automate manual workflows. • Deliver 2–5 technology integrations or onboardings per week.

🎯 Requisitos

• 5+ years of hands-on technical experience in software engineering, integrations, and technical operations • 2+ years of technical leadership experience • 2+ years of hands-on experience with third-party integrations and complex distributed systems • Experience in warehousing, logistics, and/or e-commerce platforms and domains • Experience with project management and agile methodologies • Exceptional written and verbal communication skills, including explaining complex technical systems in non-technical terms • High emotional intelligence and a proven track record of delivering results under pressure • Strong programming proficiency, especially TypeScript and NodeJS • Strong data analytics experience, especially SQL • Experience with supply chain technologies (OMS, WMS, TMS) • Must be authorized to work in the U.S.

🏖️ Benefícios

• Medical • Dental • Vision • 401(k) • Life insurance • Accident coverage • Employee Assistance Program (EAP) • PTO • Holidays • Sick Time