Customer Success Manager – VC Backed Startups

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SignalFire

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2012

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A SignalFire é uma empresa de capital de risco construída sobre tecnologia e dados, dedicada a apoiar o crescimento de empresas em estágio inicial por meio de ferramentas avançadas de IA e expertise setorial experiente. Eles se concentram em fornecer suporte incomparável às suas empresas do portfólio, combinando capacidades internas de IA com programas de consultoria personalizados em vários setores, como saúde, fintech, segurança cibernética e mais.

Descrição

• Own customer relationships to drive adoption, satisfaction, and long-term retention • Develop and execute customer success strategies for renewals and expansion • Act as a trusted advisor helping customers achieve business goals • Build scalable customer onboarding, enablement, and support processes • Collaborate with product, sales, and marketing to improve customer experience • Develop playbooks and success metrics to optimize customer engagement • Advocate for customer needs and provide feedback to product and engineering teams • Implement and manage customer success tools such as Gainsight, ChurnZero, Zendesk, and HubSpot • Submit an application to join SignalFire’s Talent Ecosystem • Work with SignalFire talent partners or portfolio-company leaders if a match is identified

🎯 Requisitos

• 3+ years of experience in customer success, account management, or a related function • Experience at a high-growth startup or SaaS company • Proven ability to drive renewals, expansion, and customer retention • Strong relationship-building and communication skills • Experience working with B2B SaaS, enterprise customers, or technical products is a plus • Familiarity with customer success platforms such as Gainsight, ChurnZero, and Totango • Data-driven mindset with experience tracking NPS, churn, and engagement metrics

🏖️ Benefícios

• Estimated OTE of $125K–$200K • Visibility into exclusive early-stage opportunities • Profile shared with SignalFire portfolio companies • Consideration for future customer success roles in the portfolio • Potential full-time operating, fractional/interim, or advisory opportunities • Opportunity to receive recruiting correspondence and community-event invitations