Customer Success Manager

Vaga não está no LinkedIn

🕒 2 dias atrás

🏈 Alabama, Arizona, +17 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $52.000 - $70.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Books Are Fun

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📚 Educação

🤲 Filantropia

Education • Charity

A Books Are Fun é uma organização que executa o programa Book Blast para fornecer livros a crianças por meio de parcerias com escolas e centros educacionais. Ela ajuda famílias a construírem bibliotecas domésticas ao entregar livros gratuitos para estudantes, realiza eventos escolares e oferece recompensas para incentivar a leitura, além de fornecer recursos para educadores e famílias. A organização relata impacto mensurável (mais de 16 milhões de livros distribuídos) e enfatiza o aumento do engajamento na leitura e o apoio a estudantes carentes.

Descrição

• Serve as the primary point of contact for schools throughout their Book Blast journey, from onboarding to renewal • Build and nurture long-term relationships with school leaders through personalized outreach and proactive problem-solving • Implement retention strategies to maximize renewals and engagement • Use data-driven insights to highlight program impact and promote future participation • Facilitate smooth transitions of new schools from sales to customer success • Partner with the Regional VP to align on client needs and retention efforts • Provide customer insights, program enhancement feedback, and growth opportunities to leadership and marketing • Develop and execute engagement strategies that maximize participation and event results • Support the Regional VP with calendar management, communication, and project coordination • Identify customer-journey friction points and refine processes • Maintain organized records of client accounts, communications, and outcomes • Participate in ongoing training and coaching • Encourage and gather testimonials, referrals, and client advocacy

🎯 Requisitos

• Proven experience in customer success, account management, sales support, or related roles • Strong communication, relationship-building, and problem-solving skills • Customer-centric mindset with passion for exceptional experiences and long-term loyalty • Organized, detail-oriented, and capable of managing multiple priorities • Energetic and enthusiastic; love of books and enjoyment of sharing that excitement with clients • Comfortable working independently in a remote environment • Must be able to lift up to 10 pounds at times • Must work from one of the listed states: Alabama, Arizona, California, Colorado, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kentucky, Maryland, Missouri, North Carolina, Nebraska, Nevada, New York, Ohio, Pennsylvania, South Carolina, Tennessee, or Texas

🏖️ Benefícios

• 401(k) • Dental insurance • Vision insurance • Health insurance • Welness program and discounts to Calm app & One Pass Select • Flexible Spending Account/Health Savings Account/Dependent Care FSA • Supplemental benefits (critical illness, accident, & hospital indemnity) • Employee Assistance Program • Monthly internet stipend • Company paid life insurance + buy-up option • Company paid short-term & long-term disability insurance • 13 paid holidays throughout the year • Paid Time Off • Paid Volunteer Time Off • Work from home • Cultural connections such as our Quarterly Book Club • Performance Bonuses paid seasonally