Vice President, Account Management

🕒 Julho 9

🌵 Arizona, California, +19 estados a mais – Remoto

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💵 $175.000 - $190.000 / ano

⏰ Tempo Integral

🔴 Especialista

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Simplistic

51 - 200 funcionários

Fundada em 2013

📣 Marketing

🛍️ Comércio Eletrônico

🏢 Corporativo

Marketing • eCommerce • Enterprise

A Simplistic é uma agência digital focada em Shopify e Parceira Platinum da Shopify Plus, que auxilia marcas no design, construção, lançamento e otimização de lojas de comércio eletrônico. Eles fornecem serviços abrangentes, incluindo desenvolvimento de UI/UX e temas, descoberta técnica e arquitetura de site, estratégia de aplicativos de terceiros e integração com ERP, configuração de loja e migração de dados, SEO técnico, conformidade com privacidade/dados e acessibilidade, CRO e testes A/B, análises e marketing por email/SMS (parceiro Klaviyo). A Simplistic trabalha com comerciantes DTC e B2B/atacado e oferece serviços de gestão de site e crescimento terceirizados para maximizar as receitas no Shopify/Shopify Plus.

Descrição

• Build and scale the Account Management function • Design and implement Simplistic's Account Management operating model • Establish scalable processes, playbooks, reporting, and tools • Create account health frameworks and performance metrics • Develop and continuously improve systems that support long-term client success and revenue expansion • Recruit, coach, and retain a high-performing team of Account Directors • Establish clear performance expectations and development opportunities • Provide ongoing coaching around account planning and client leadership • Drive revenue growth across existing accounts • Manage account expansion and growth targets • Identify opportunities for both horizontal and linear growth • Partner closely with Business Development and Sales teams • Lead strategic business reviews and quarterly business reviews for key clients • Build and maintain relationships with executive stakeholders • Act as a trusted advisor and connect Account Management to Delivery

🎯 Requisitos

• 10+ years of experience in Account Management, Client Services, Business Development, Consulting, Agency Services, or related client-facing commercial roles • Proven experience leading and developing Account Management, Client Success, or Client Services teams • Demonstrated success managing enterprise-level client relationships and driving revenue growth through account expansion • Strong understanding of account planning, client retention, cross-sell strategies, and executive relationship management • Experience building processes, systems, and operating frameworks that support scalable growth • Ability to navigate complex client environments and influence multiple stakeholder groups • Experience in eCommerce, digital consulting, digital transformation, or agency environments utilizing Shopify/Shopify Plus ecosystem • Experience supporting PE-backed, high-growth, or rapidly scaling organizations • Familiarity with commercial forecasting, account profitability analysis, and strategic planning

🏖️ Benefícios

• Best-in-class service and thought partnerships • Equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status • Transparency in compensation

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