Senior Solutions Engineer

🕒 Maio 21

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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Singular

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

☁️ SaaS

📣 Marketing

Consulting • SaaS • Marketing

A Singular capacita profissionais de marketing a preparar seu crescimento para o futuro com atribuição e analytics de próxima geração. Oferecemos uma solução holística que combina atribuição mobile com agregação de custos líder do setor, analytics de ROI flexível e ingestão automática diretamente nas suas ferramentas de BI.

Descrição

• Own and support technical implementation of Singular’s platform from scoping and planning through onboarding, validation, and post-launch technical advisory • Provide senior technical ownership and continuity for high-priority customer accounts across the Americas • Lead or support SDK, API, attribution, web-to-app, S2S, event tracking, data validation, and reporting investigations • Use SQL, logs, APIs, internal tools, and customer technical context to investigate data quality, attribution, and implementation issues • Build trust with customer engineering, marketing, analytics, and business stakeholders • Partner with Customer Success and Sales to support customer happiness, retention, expansion, and technical confidence • Collaborate with Engineering and Product on product gaps, implementation patterns, and roadmap opportunities • Coordinate with Support and Customer Success to ensure technical issues have clear ownership and follow-up • Use AI tools to improve workflows, troubleshooting, documentation, technical analysis, automation, and internal tools or scripts • Develop internal playbooks, training materials, documentation, and workflow improvements • Assist with technical sales activities for new and existing accounts • Prioritize customer product or feature requests and communicate them to Product with technical context and business impact

🎯 Requisitos

• 5+ years in Solution Engineering, Technical Account Management, Implementation Engineering, Sales Engineering, Software Engineering, or a similar technical customer-facing role • Experience supporting complex customer implementations or enterprise-level technical accounts • Strong technical troubleshooting skills and ability to break down ambiguous technical problems • Experience integrating or supporting mobile SDKs, REST APIs, event tracking, data integrations, or analytics platforms • Ability to write SQL queries and investigate data quality, reporting, or attribution issues • Comfort working in Mac, UNIX, or command-line environments • Ability to read, debug, or write lightweight scripts, preferably in Python • Strong communication skills with customer-facing and internal technical audiences • Ability to explain complex technical concepts clearly to engineering, marketing, analytics, and business stakeholders • Ability to operate independently in a fast-paced, globally distributed environment • Strong service orientation, ownership mindset, and ability to build trust with customers and cross-functional partners • Desire to build things, improve processes, and create scalable solutions • Authorized to work in the United States • Must not require sponsorship to work in the United States • Nice-to-have: mobile development, iOS, Android, attribution, mobile measurement, adtech, marketing analytics, DMPs, CDPs, ETL workflows, data exports, Singular or adjacent analytics SaaS platforms, Python backend frameworks such as Django or Flask, AI tools, remote/global team experience, and technical training or documentation experience

🏖️ Benefícios

• Fully remote position • Equal opportunity employment