Account Manager

🕒 Junho 17

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SmartBug Media

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

💼 Consultoria

🏥 Saúde

🏭 Manufatura

Consulting • Healthcare • Manufacturing

A SmartBug Media é uma agência de marketing digital full-service especializada em aproveitar a plataforma HubSpot para ajudar empresas a crescer. Eles oferecem uma gama de serviços, incluindo integração com o HubSpot, marketing, vendas, serviços, conteúdo, comércio e operações. A SmartBug Media auxilia clientes em diversos setores como saúde, educação, manufatura e SaaS com geração de demanda, operações de receita, mídia paga, serviços web, capacitação de vendas e estratégias de sucesso do cliente. Eles focam em aumentar a eficácia de marketing e vendas por meio de estratégias comprovadas, automação e treinamentos práticos. Seus prêmios como uma agência digital HubSpot altamente condecorada ressaltam seu compromisso em criar soluções escaláveis para um crescimento previsível e resiliente.

Descrição

• Primary Relationship Lead: Serve as the main point of contact for all client communication, ensuring a high-touch, concierge-level experience.**• Executive Presence: Build and maintain strong relationships with client stakeholders and C-suite executives, moving beyond a vendor relationship to become a trusted advisor.**• Feedback Mastery: Proactively solicit client feedback, conduct NPS/satisfaction check-ins, and identify potential friction points before they impact the relationship.**• Strategic Alignment: Work closely with strategy team members to ensure the client understands how our strategic roadmap aligns with their business objectives.**• Retention Ownership: Directly responsible for client happiness and account retention, ensuring that every client in your portfolio is a potential reference.**• Client Advocacy: Act as the “Voice of the Client” within SmartBug, ensuring their needs and concerns are prioritized by the delivery teams.**• Conflict Resolution: Lead high-level conversations around client concerns or pivots in business direction, maintaining poise and professional integrity.**• Commercial Oversight: Monitor the financial health of the account, ensuring the partnership remains profitable and within the intended commercial scope.**• Organic Growth: Identify opportunities for account expansion and partner with Sales and Strategy to propose additional services that drive further value for the client.**• Brand Advocacy: Drive the collection of client reviews, case studies, and awards to celebrate the success of the partnership.

🎯 Requisitos

• Experience: 5–7 years in high-level account management or client services within a digital agency environment.**• Emotional Intelligence: High EQ with a proven ability to manage complex human dynamics and build trust with senior-level executives.**• Communication Mastery: Exceptional verbal and written communication skills, with a focus on “storytelling” the value of the agency’s work.**• Commercial Acumen: Understanding of agency economics, including retention metrics, lifetime value (LTV), and account growth.**• HubSpot Literacy: Sufficient knowledge of the HubSpot ecosystem to confidently discuss project status and strategic value with clients.**• Education: Bachelor’s degree in Communications, Marketing, Business, or a related field.