Customer Solutions Architect

🕒 Maio 22

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SmartBug Media

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

🤝 B2B

☁️ SaaS

B2B • SaaS • Marketing

A SmartBug Media é uma agência de marketing digital full-service especializada em aproveitar a plataforma HubSpot para ajudar empresas a crescer. Eles oferecem uma gama de serviços, incluindo integração com o HubSpot, marketing, vendas, serviços, conteúdo, comércio e operações. A SmartBug Media auxilia clientes em diversos setores como saúde, educação, manufatura e SaaS com geração de demanda, operações de receita, mídia paga, serviços web, capacitação de vendas e estratégias de sucesso do cliente. Eles focam em aumentar a eficácia de marketing e vendas por meio de estratégias comprovadas, automação e treinamentos práticos. Seus prêmios como uma agência digital HubSpot altamente condecorada ressaltam seu compromisso em criar soluções escaláveis para um crescimento previsível e resiliente.

Descrição

• Develop and execute a customer success strategy for clients that meets their stated business goals—demonstrating ROI for your clients should be your North Star • Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience as measured by being the highest-rated partner on the HubSpot partner directory—your clients should be happy to be a reference • Deliver consistent, world-class quality across all customer success strategies and implementations • Have a strong understanding of strategic opportunities to expand retainer scope and present ideas to Marketing and CRM teams as well as internal teams • Stay informed about the latest industry trends, market developments, competitive landscape, and HubSpot’s competitive position to ensure the clients’ customer success strategies remain cutting-edge and effective • Gather and relay customer feedback to the client’s product development team to drive product improvements • Monitor customer satisfaction and implement retention strategies • Identify satisfied customers who can serve as advocates for the client through case studies, testimonials, or referrals • Optimize client’s Service Hub instances as well as execute the strategy in HubSpot • Work with creatives to create and curate customer collateral, presentations, and other content pieces to support your clients’ customer base

🎯 Requisitos

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field. • Minimum of 5 years of experience in customer success strategy and execution. • Proven experience with HubSpot Service Hub and a deep understanding of the HubSpot ecosystem. • Expertise in customer success outside of the HubSpot software ecosystem, with experience with additional service and ticketing systems such as Zendesk. • Experience in setting and achieving annual and quarterly goals for clients. • Demonstrated ability to build and maintain a positive and productive team spirit without sacrificing client goals and adhering to SmartBug values. • Strong interpersonal skills. • Demonstrated ability to ensure high client satisfaction and retention and achieve sales and ROI goals. • Exceptional communication and presentation skills. • High level of organization, attention to detail, and the ability to manage multiple priorities. • Strong problem-solving capabilities and the ability to navigate complex challenges. • High level of integrity, work ethic, and professionalism. • Passion for client success and a commitment to delivering outstanding results. • Experience working remotely in similar roles is strongly preferred. • HubSpot essential certifications, HubSpot RevOps Certification.