Senior Clinical Experience Manager

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $135.000 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 20%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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SmarterDx

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏥 Saúde

💼 Consultoria

⚖️ Jurídico

💰 $6.000.000 Seed Round em 2022-04

Healthcare • Consulting • Legal

SmarterDx é uma empresa que se especializa em IA clínica, oferecendo soluções para melhorar a integridade das receitas e os indicadores de qualidade dos hospitais. Ao analisar 100% dos prontuários dos pacientes, os algoritmos proprietários de IA da SmarterDx identificam diagnósticos diferenciais que poderiam ser perdidos, proporcionando um aumento significativo nas oportunidades de receita para os hospitais. Seus serviços aprimoram a integridade da documentação clínica (CDI) ao sinalizar evidências clínicas com diagnósticos ausentes ou diagnósticos sem evidências associadas, garantindo assim a conformidade e fluxos de trabalho simplificados. A SmarterDx se orgulha de entregar resultados imediatos e alta satisfação dos clientes, graças aos seus insights orientados por IA que economizam tempo para as equipes de CDI na execução de tarefas repetitivas.

Descrição

• Lead, coach, and develop a high-performing team of Clinical Experience Managers. • Translate the Director’s Clinical Experience strategy and priorities into clear Prebill team plans, operating cadences, capacity decisions, and consistent execution. • Oversee clinical engagement strategies in partnership with Client Success. • Implement a tiered engagement model for clients. • Provide senior clinical oversight for priority, complex, or escalated client engagements. • Use recommendation, acceptance, rejection, query, coding, and workflow data to identify patterns and drive targeted action. • Help clients understand the clinical and coding rationale behind AI-generated recommendations and apply insights within compliant workflows. • Establish practices for client readiness assessment, clinical stakeholder mapping, clinical-health reporting, and handoffs. • Partner cross-functionally with Client Success, Product, Clinical Operations, Education, and Implementation/Integration. • Develop reusable playbooks, talk tracks, clinical education, client readouts, and best practices. • Define and monitor team, engagement, and adoption metrics; assess capacity and execution risks. • Represent Clinical Experience in client presentations, webinars, roundtables, conferences, and strategic initiatives.

🎯 Requisitos

• MD, DO, PA, NP or RN, or another relevant clinical credential. • Understanding of patient care and the nuances of CDI. • Deep expertise in clinical documentation improvement, inpatient coding, ICD-10-CM/PCS, HCCs, CMS regulations, reimbursement methodologies, and healthcare quality initiatives. • Strong strategic thinking with the ability to translate client insights into scalable business, product, and educational strategies. • Exceptional executive communication and presentation skills, with the ability to influence stakeholders ranging from frontline clinicians to executives. • Experience managing complex client relationships while balancing business objectives with clinical credibility. • Demonstrated ability to simplify complex clinical, regulatory, and technical concepts for diverse audiences. • Passion for leveraging AI and emerging technologies to transform clinical documentation, revenue cycle management, and healthcare delivery. • 5+ years of progressive leadership experience in Clinical Documentation Integrity (CDI), Health Information Management (HIM), Revenue Cycle, Clinical Operations, or related healthcare leadership roles (nice to have). • Experience building, mentoring, and scaling clinical or client-facing teams (nice to have). • Experience developing organizational strategy, operational processes, and cross-functional programs in a high-growth healthcare technology environment (nice to have). • Strong analytical skills with experience leveraging client feedback, operational metrics, and healthcare data to drive strategic decision-making (nice to have). • Experience presenting at industry conferences, leading educational webinars, or serving as a recognized clinical thought leader (nice to have). • Experience working with AI-enabled healthcare technology, SaaS platforms, or clinical decision support solutions (nice to have).

🏖️ Benefícios

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. • Remote-First Team – Work from anywhere in the U.S. • Unlimited PTO & 11 Holidays – So you can relax and recharge. • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.