Engagement Manager

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $92.500 - $126.250 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Smartsheet

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2005

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

Smartsheet é uma plataforma projetada para gerenciar projetos, automatizar fluxos de trabalho e construir soluções em larga escala. Ela oferece uma ampla gama de recursos, incluindo automação, colaboração em equipe, painéis e relatórios, e integrações, permitindo que as empresas otimizem suas operações. A plataforma atende a diversos casos de uso, como gestão de projetos, gestão de portfólio de TI, gestão de marketing e mais, servindo a várias indústrias, incluindo governo, finanças e saúde. Smartsheet também enfatiza a segurança e proteção de dados, garantindo a privacidade dos dados dos usuários. Além disso, oferece serviços profissionais como consultoria, treinamento e suporte à implementação para maximizar as capacidades da plataforma.

Descrição

• Craft and lead execution of large, transformative enterprise projects for strategic customers • Serve as a trusted advisor to Smartsheet customers • Provide mentorship to Sales and Professional Services teams • Drive alignment across customer projects and ensure high customer satisfaction • Support pre-sales scoping and discovery through Discovery Workshops and pre-engagement planning • Enroll staff resources at the right time to maximize impact, utilization, and customer outcomes • Manage competing requests across simultaneous strategic client engagements • Coordinate project activities across cross-functional and partner teams • Provide engagement- and client-level revenue forecasting for monthly and quarterly targets • Manage projects to time, budget, and contracted deliverables • Manage project P&L to targeted margin results • Drive project reviews for management and customers, including QBR support • Identify and unlock follow-on opportunities within current accounts • Accelerate delivery and shorten time to value • Mitigate critical customer concerns and manage at-risk accounts • Own escalation response using a documented escalation process • Mentor Professional Services team members on escalation management • Ensure quality and time-management processes are followed, including change controls, time-card submissions, status reporting, and risk and issue logging • Contribute to Smartsheet Delivery Methodology, Professional Services PMO, and engagement delivery SOPs • Serve as a frontline resource for best practices and customer questions • Liaise with internal Smartsheet teams • Perform other duties as assigned

🎯 Requisitos

• 4+ years of experience in customer-facing professional positions, ideally at a Software or SaaS Provider • At least 2 years of enterprise-level Project and Program Management experience • 2+ years of experience leading customer-facing enterprise engagements • Experience managing large billable projects for external customers • Experience using generative AI tools (e.g., Claude) for drafting, analysis, and process design, with sound judgment regarding accuracy, confidentiality, and customer data handling • Experience with modern services deployment methodologies, emphasizing software design and development • Experience using formal project management tools • Expert-level scope control for fixed-fee engagements • Strong analytical skills regarding client and project management issues • Strong organizational skills and ability to manage competing client demands • Ability to interact and communicate confidently and clearly with CxO-level personnel • Excellent communication and interpersonal skills • One or more industry-recognized certifications, including PMP, CSM, Lean or Six Sigma, or Smartsheet Core and/or Project Management Certification • Advanced degree (Masters Level) preferred or equivalent combination of relevant work experience and education • Willingness to travel periodically, up to 20–30%, based on customer and business needs • Authorization to work in the U.S. for any employer on an ongoing basis • Smartsheet Certified Professional credential or ability to become certified within 3 months • Experience with process improvement and developing tools and processes that enable team member success • Passion for web-based technologies and desire to understand Smartsheet’s benefits, values, use cases, and business and technical elements • Desire to work in a collaborative environment to promote and improve team performance

🏖️ Benefícios

• Employer subsidized medical/vision and dental coverage for full-time employees • 401k Match: 50% of your contribution up to the first 6% of your eligible pay • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • Company-sponsored life insurance, short-term disability, and long-term disability plans • 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day • Professional growth and development opportunities, including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific) • Market competitive incentive opportunity

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