Senior Client Support Specialist

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SMA Support Services

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2019

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

SMA Support Services é um provedor de BPO e assistência virtual/central de atendimento que se especializa na terceirização de tarefas operacionais para empresas de remodelação e restauração residenciais. Eles oferecem serviços personalizados, incluindo atendimento de chamadas de entrada e saída 24/7, assistentes virtuais para trabalhos administrativos, gestão de fluxos de trabalho de seguros para empresas de telhados, suporte contábil e operacional, auditorias de processos e assistência na implementação para ajudar empreiteiros a escalar. A empresa enfatiza a qualidade através de treinamento contínuo, garantia de qualidade dedicada e expertise específica da indústria para telhados, revestimentos, janelas, energia solar, cozinhas e outras áreas de melhoria de residências.

Descrição

• Provide client support • Address client inquiries and issues in a timely manner • Collaborate with internal teams to escalate complex issues

🎯 Requisitos

• A minimum of five (5) years of experience in a BPO setup • 2 years or more SME, Assistant Coach, or assistant Team Lead experience is PLUS • Excellent English communication and multitasking skills • Preferably with a background in Customer Service • Knowledge/skills/experience with pulling and presenting reports • Appointment setting experience is a plus • Willing to work graveyard and can start training immediately • Has an existing home office setup with a conducive work environment • Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor • A stable internet connection with at least 25 Mbps upload and download • Back-up power and internet is required

🏖️ Benefícios

• Work-from-home setup • Long-term/full-time position • Competitive pay is at 37,999 gross • 5,000 Client Deployment Allowance • Pay begins on day 1 of training • Enjoy benefits valued at 324,000 pesos annually • HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit • Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year. • Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account! • Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization • Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time. • Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually • Perfect Attendance KPI Superstars Shoutout Incentive • Referral Incentive • QA Rockstar • C3 Champions Client Obs Incentive • Quarterly In-person Team-Buildings • Annual Company Outing - A yearly team adventure to unwind and celebrate together • Career Advancement Opportunities