Director, Client Outcomes

🕒 Novembro 4

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 10%

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• Aberta há 8 dias.
• As vagas desta empresa costumam ser preenchidas em 43 dias.
• Sem salário divulgado.

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Smile Digital Health

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2016

💼 Consultoria

📦 Logística

📣 Marketing

💰 $30.000.000 Series B em 2023-01

Consulting • Logistics • Marketing

A Smile Digital Health é uma empresa especializada em interoperabilidade de dados de saúde e soluções de TI para saúde. Sua Smile Health Data Platform permite a ingestão eficiente de dados e sua transformação em recursos FHIR, aprimorando a tomada de decisões clínicas e a inteligência de negócios. Com foco em conformidade e segurança, a Smile Digital Health oferece serviços como automação de autorização prévia, padronização de troca de dados e suporte a prestadores de serviços de saúde, pagadores e trocas de informações de saúde com soluções personalizáveis e escaláveis.

Descrição

• Lead business solutions for Smile Digital Health’s most significant US Health Insurance clients • Manage the financial health, retention, and strategic expansion of the assigned portfolio • Bridge high-level business goals and successful technical deployment of Smile’s health data platforms • Drive discussions and resolve operational frictions and Client relations matters; escalate or report complex matters as appropriate • Lead regular strategic reviews mapping technical delivery to client business outcomes • Build relationships with client business leaders in Claims, Quality, and Member Experience • Monitor contract-inclusive support versus new scope and validate Change Orders to protect profit and loss • Collaborate with Customer Success to manage billable hours and prevent over-servicing • Collaborate with Sales to identify and qualify expansion opportunities • Identify cross-selling and upselling opportunities; lead contract renewals and maintain a high NPS across the payer sector • Report and analyze client status and account health for leadership • Ensure solutions remain market-fit and gather field intelligence for product evolution • Monitor industry and market trends to drive client discussions and inform product development

🎯 Requisitos

• 8+ years experience in account management, product management and/or equivalent experience working with or for Payers (Health Plans) • 1+ years of people leadership or people management experience, preferred • Post-secondary education in Business or related field and/or equivalent relevant work experience • Exceptional verbal and written communication, experience in translating technical matters to non-technical audiences • Demonstrated ability to develop strong relationships with Clients, vendors and cross-functional teams • Ability to drive results autonomously and demonstrate ability to assess complex matters and escalate accordingly • Understanding of regulatory bodies such as CMS and their business impact on Payer organizations • Functional knowledge of healthcare interoperability and FHIR standards • Experience leading Executive Business Reviews (QBRs) that move beyond technical status updates to focus on strategic business value

🏖️ Benefícios

• Remote Work Environment • Flexible Time Away From Work Policy including PTO, Personal and Sick Days • Competitive Salary and Health/Medical Benefits • RRSP/TFSA/401K Employee Contribution • Life and Disability • Employee Assistance Program • FHIR Study Program and Skillsoft Learning • Super HAPI Fun Club • Workplace values diversity, equity, and inclusion • Interview and workplace accommodations available

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