Manager, Partner Relationship Management

Vaga não está no LinkedIn

🕒 3 dias atrás

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

SmithRx

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

💼 Consultoria

🛡️ Seguros

🏥 Saúde

💰 $20.000.000 Series B em 2022-03

Consulting • Insurance • Healthcare

A SmithRx é uma gestora de benefícios farmacêuticos transparente e direta, que opera de forma independente de companhias de seguro e farmácias para alinhar seus incentivos com empregadores auto-segurados e seus membros. Ao aproveitar a tecnologia moderna, a SmithRx busca reduzir o custo e a complexidade dos benefícios farmacêuticos, garantindo a entrega de medicamentos eficazes e de baixo custo. A empresa está dedicada a transformar o cenário dos benefícios farmacêuticos através de seu modelo de precificação transparente e de taxa fixa e programas inovadores de economia de custos, que conectam os membros aos medicamentos de menor custo sem o uso de precificação diluída, descontos ou outras táticas. O compromisso da SmithRx com a transparência e um serviço ao cliente superior resulta em economias significativas para empregadores e uma experiência altamente satisfatória para seus membros.

Descrição

• Lead, coach, and empower a high-performing team of Partner Relationship Managers • Directly manage and develop PRMs, driving engagement, learning, and accountability • Coach and mentor team members on partner management, escalation, conflict resolution, and executive communications • Establish team KPIs, benchmarks, and performance metrics focused on partner satisfaction, data integration execution, and retention • Manage team bandwidth, resource allocation, and portfolio assignments • Serve as an executive escalation point for complex operational, technical, or relationship issues involving TPAs and Data Partners • Standardize and refine PRM workflows, governance models, and best practices for EDI/ETL monitoring and issue resolution • Partner cross-functionally with Product, Finance, Operations, Engineering, and Client Success teams • Conduct portfolio reviews to identify partner satisfaction risks and maintain risk-mitigation plans • Drive partner adoption and standardization across tools, products, and integrated workflows

🎯 Requisitos

• 3+ years of direct people management experience leading client-facing or partner-facing teams in Customer Success, Account Management, or Partner Management • 5+ years of experience in healthcare insurance, health benefits, or Third-Party Administrator environments • Pharmacy Benefit Manager experience strongly preferred • Strong working familiarity with technical data file exchanges, including EDI, ETL, or API integrations • Bachelor’s degree in a related field required • Advanced degree such as MBA or MHA preferred • Ability to inspire, develop, and retain talent while fostering a collaborative, accountable team culture • Outstanding oral and written communication skills • Experience presenting to and negotiating with senior operational leadership • High emotional intelligence and experience mediating high-stakes operational conflicts • Ability to take initiatives from concept to execution and bring structure and governance to scaling partner operations • Structured root-cause analysis and sustainable cross-functional problem-solving

🏖️ Benefícios

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities • Bonuses, commissions, or equity may be available • Mental health support