Client Account Manager

🕒 3 dias atrás

🔔 Pennsylvania, Washington – Remoto

🔔 Pennsylvania – Remote ☕ Washington – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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M3 USA

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2000

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

Healthcare • Consulting • Healthcare Insurance

A M3 USA é uma empresa especializada em fornecer soluções de pesquisa de mercado, recrutamento e promoção para a indústria de saúde. Seu foco é conectar profissionais de saúde, em especial médicos, a ferramentas e recursos que elevam a prática da medicina. Por meio de uma variedade de serviços, incluindo: • pesquisa de mercado qualitativa e quantitativa • promoção multicanal • recrutamento em saúde • ensaios clínicos a M3 USA apoia a indústria de ciências da vida, permitindo que profissionais de saúde se mantenham informados e ofereçam o melhor cuidado possível. Subsidiária da M3 Inc. , a M3 USA se relaciona com empresas farmacêuticas líderes e oferece extensas capacidades de pesquisa na Europa e nos EUA. A empresa é reconhecida por sua inteligência data-driven e por seus esforços na construção de redes dentro da comunidade de saúde.

Descrição

• Proactively identify, pursue, and close upsell and cross-sell opportunities within the existing client base to drive account growth and meet quarterly revenue targets • Own the full renewal cycle, negotiating contract terms and pricing to meet or exceed budgeted renewal targets • Lead new client onboarding and build long-term account growth plans mapping product usage to client goals and expansion potential • Resolve client problems quickly and effectively while strengthening relationships and uncovering additional needs • Build and maintain strong client relationships through regular consultative contact • Promote broader adoption of PracticeMatch's product suite to increase client ROI, strengthen renewal likelihood, and surface upsell opportunities • Maintain contracts and ensure billing accuracy • Document client communications in the proprietary database and collaborate with management to address concerns • Maintain accurate CRM data and pipeline/forecast records for sales reporting and territory planning • Travel to client locations, physician shows, and provider shows as needed to build relationships and identify growth opportunities • Exhibit a professional, consultative sales presence with clients

🎯 Requisitos

• Bachelor's degree (BA or BS) from a four-year college or university and at least 3 years of Account Management experience with sales, or an Associate's degree with at least 5 years of Account Management experience • 3+ years of experience in account management, sales, or customer success in a B2B environment • Demonstrated track record of meeting growth, upsell, or retention targets • Physician recruitment experience preferred but not required • Proficiency with Microsoft Office Suite, including Excel and Word, and CRM/pipeline management tools • Proven track record of meeting or exceeding sales, renewal, or upsell targets in a quota-carrying or goal-driven role • Strong negotiation skills for contract renewals and pricing discussions • Ability to achieve individual and team goals with minimal oversight • Ability to build credibility and trust quickly while balancing client advocacy with a results-oriented, revenue-focused mindset • Experience using AI tools such as Claude or Copilot is a plus

🏖️ Benefícios

• Competitive wages • Health and Dental • Life, Accident and Disability Insurance • Prescription Plan • Flexible Spending Account • 401k Plan and Match • Paid Holidays and Vacation • Sick Days and Personal Day