Senior Director, Account Management

🕒 Setembro 14

🏈 Alabama, Alaska, +45 estados a mais – Remoto

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $200.000 - $300.000 / ano

⏰ Tempo Integral

🟠 Sênior

🧑‍💼 Executivo de Contas

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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SmithRx

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

💼 Consultoria

🛡️ Seguros

🏥 Saúde

💰 $20.000.000 Series B em 2022-03

Consulting • Insurance • Healthcare

A SmithRx é uma gestora de benefícios farmacêuticos transparente e direta, que opera de forma independente de companhias de seguro e farmácias para alinhar seus incentivos com empregadores auto-segurados e seus membros. Ao aproveitar a tecnologia moderna, a SmithRx busca reduzir o custo e a complexidade dos benefícios farmacêuticos, garantindo a entrega de medicamentos eficazes e de baixo custo. A empresa está dedicada a transformar o cenário dos benefícios farmacêuticos através de seu modelo de precificação transparente e de taxa fixa e programas inovadores de economia de custos, que conectam os membros aos medicamentos de menor custo sem o uso de precificação diluída, descontos ou outras táticas. O compromisso da SmithRx com a transparência e um serviço ao cliente superior resulta em economias significativas para empregadores e uma experiência altamente satisfatória para seus membros.

Descrição

• Lead, coach, and develop Account Executives and Account Management leaders • Establish a high-performance culture grounded in accountability, collaboration, client advocacy, and continuous improvement • Conduct talent assessments and identify high-potential employees, succession opportunities, and performance gaps • Create and execute individualized development plans • Provide clear, timely, and actionable performance feedback • Build leadership bench strength and succession plans • Ensure appropriate staffing, capacity, spans and layers, and role clarity • Partner with Talent/HR on recruiting, onboarding, performance management, promotions, and employee engagement • Establish operating rhythms and performance standards across Account Management • Coach teams to develop executive relationships and become trusted strategic advisors • Drive consistency in account planning, QBRs, client communications, escalation management, and business reviews • Monitor retention, satisfaction, engagement, and financial performance metrics • Ensure escalation and executive engagement for high-risk or strategically important clients • Evaluate team structure, workloads, account assignments, and capacity • Improve processes, tools, training, and operating models • Develop scalable frameworks and playbooks • Establish OKRs and reporting to measure team effectiveness • Partner with leadership to evolve the Account Management model • Partner with Operations, Product, Sales, Finance, Clinical, Legal, Member Services, and other functions • Represent Account Management in leadership discussions and strategic initiatives • Escalate organizational and client risks with recommendations and action plans • Translate company direction into priorities and expectations for the Account Management team

🎯 Requisitos

• 10+ years of experience in Account Management, Client Success, Customer Success, or a related client-facing function • 5+ years of people leadership experience, including managing managers and/or senior-level professionals • Experience working with clients ranging from small to enterprise-level employers, Health Plans, TPAs, brokers, and consultants • Demonstrated success building and developing high-performing teams • Experience managing organizational growth, capacity planning, or evolving operating models • Strong executive presence and communication skills • Ability to coach leaders and address performance issues effectively • Strong strategic thinking, business acumen, and decision-making skills • Experience working cross-functionally in a complex, fast-paced organization • Bachelor's degree required • Healthcare, benefits, pharmacy, PBM, or related industry experience strongly preferred

🏖️ Benefícios

• Medical, Pharmacy, Dental, Vision, Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities • Bonuses, commissions, or equity may be available • Time off programs • Mental health support