Head of Account Management

🕒 Agosto 8, 2025

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GR8 Tech

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🎮 Jogos

☁️ SaaS

Gaming • SaaS

GR8 Tech é uma fornecedora líder de soluções B2B para iGaming. Especializa-se em oferecer plataformas de software personalizáveis para empresas de apostas online, com foco em aprimorar a experiência do jogador e a eficiência operacional. As ofertas abrangentes da GR8 Tech incluem um sportsbook completo, soluções de cassino online, sistemas de CRM voltados para iGaming e gateways de pagamento seguros. A empresa enfatiza inovação tecnológica e infraestrutura para dar suporte a mercados emergentes e a operações multimoeda e multilíngue, garantindo alcance global. A GR8 Tech é comprometida com a segurança e obteve diversas certificações para atender aos padrões do setor. Com soluções que vão desde a customização de plataforma até a gestão de riscos de ponta a ponta, a GR8 Tech está pronta para impulsionar o sucesso de negócios de iGaming.

Descrição

• Designing and executing customer lifecycle management framework, including onboarding, satisfaction measuring, upselling, retention, and win-back; • Documenting and tracking customer journeys and touchpoints; • Introducing account segmentation and planning resource allocation; • Developing and running onboarding and account development programs; • Defining and aligning customer success policies and processes; • Implementing customer satisfaction tools and loyalty initiatives; • Managing business reviews and internal SLAs with escalation mechanisms; • Creating sales targets and contributing to revenue planning; • Driving training, internal collaboration, and executive client engagement; • Contributing to general management and cross-functional initiatives.

🎯 Requisitos

• 3+ years of relevant management experience; • Excellent communication skills and high EQ; • Advanced English and Russian proficiency; • Strong focus on execution, attention to detail with proven ability to work under stress and in tight deadlines; • Solid track record in B2B sales, account management and executive roles in gambling, IT, telco, finance, business services; • Exceptional focus on problem solving; • Ability to lead and be an internal Voice of Customer; • Ability to manage diverse international remote teams.

🏖️ Benefícios

• An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it: • Sports – gym, yoga, or any activity to keep you active; • Medical – insurance and wellness services; • Mental health– therapy or coaching support; • Home office – ergonomic furniture, gadgets, and tools; • Languages – courses to improve or learn new skills. • Parental support with paid maternity/paternity leave and monthly childcare allowance; • 20+ vacation days, unlimited sick leave, and emergency time off; • Remote-first setup with full tech support and coworking compensation; • Regular team events – online, offline, and offsite; • Learning culture with internal courses, career development programs, and real growth opportunities.