Customer Value Manager

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Social Links

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2015

🔒 Cibersegurança

🏛️ Governo

Cybersecurity • Government • Private Investigations

A Social Links é líder no setor de inteligência de fontes abertas (OSINT), oferecendo ferramentas e soluções avançadas para investigações baseadas em dados. Com uma suíte de produtos como SL Crimewall e SL API, a empresa permite que os clientes extraiam e analisem dados de mais de 500 fontes, incluindo mídias sociais e a Dark Web, para descobrir insights em várias áreas, incluindo crime, prevenção de fraudes e segurança corporativa. Seus produtos são utilizados por agências de aplicação da lei e governos em todo o mundo para facilitar investigações eficazes e a tomada de decisões.

Descrição

• Frame Value • Translate customers' strategic objectives into high-impact Social Links use cases • Specify key areas where our products create value and how our customers can realize this value • Build business cases and ROI calculations , leveraging customer input, industry benchmarks and best practices • Realize Value • Enable customers so they can realise the framed value • Collaborate closely with strategic customers to ensure they are getting the most of our products based on use cases, workflows and product adoption • Derive and implement improvement measures for product adoption • Leverage learnings from strategic customers to small and medium sized customers • Sustain Value • Monitor and Optimize Customer Adoption of our products • Collaborate closely with the Product Department in order to ensure our products are further developed according to customer needs • Build and refine analyses for key customer segments • Support the Customer Success Managers and Account Executives developing and documenting Customer Success Stories

🎯 Requisitos

• Strong track record of 5+ years experience in Management or Strategy Consulting, Value Departments in a Software (ideally SaaS) Company or a Center of Excellence • Hands-on expertise in client delivery, project management and business development • Strong analytical skills, especially in applying technology solutions to core business problems • Skillful in explaining complex concepts with simplicity and steering data-driven value generation and decision making for our customers and our company • Strong communication and presentation skills in English and one more European language • Excellent degree in Management, Business Information Systems or other business or Engineering related subjects • Ideally, experience with OSINT, Cyber Sec, Forensic, Intelligence, or Lawful Interception

🏖️ Benefícios

• Stock options • Complex challenges and exciting opportunities • Diverse, multicultural and collaborative team • Every member has the chance to grow and achieve his potential