Technical Enablement Manager

Vaga não está no LinkedIn

🕒 Outubro 16

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $160.000 - $220.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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SOCKET

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1994

📡 Telecomunicações

Telecommunications

A SOCKET é uma empresa de telecomunicações que oferece serviços de internet, telefonia e televisão para clientes residenciais e empresariais. Para os clientes residenciais, a SOCKET fornece pacotes de serviços simples com preços fixos e suporte local, garantindo simplicidade e facilidade com uma única fatura cobrindo todos os serviços. Para as empresas, a SOCKET oferece uma gama de soluções desde serviços básicos de internet e telefonia até ofertas avançadas como Hosted PBX e Serviços Dedicados, customizadas para atender diferentes tamanhos e orçamentos. Com foco em cobrança transparente e sem taxas escondidas, a SOCKET se distingue por fornecer soluções de telecomunicações confiáveis que atendem a uma clientela diversificada.

Descrição

• Own technical onboarding for new Sales Engineers and later TAMs, CSMs, and Support • Build hands-on labs and certification paths • Certify team members before they work independently with customers • Define demo standards with Sales Engineering leadership and train/certify against them • Define readiness criteria for each Customer Engineering role and track ramp • Own and maintain the Customer Engineering technical knowledge base • Build deployment and troubleshooting guides for complex enterprise setups, beginning with Socket Firewall • Own technical competitive material for commonly encountered tools • Review calls, POC reviews, and escalations to identify gaps and address them through training • Bring documentation, UX, and recurring engineering-support issues back to Engineering • Partner with engineers on launch readiness and train the field before customer release exposure • Turn releases into field-ready labs or demos, talk tracks, deployment steps, and known limitations • Run regular technical sessions for Sales Engineers and Customer Engineering • Report to the Head of Enablement and collaborate with Customer Engineering leaders

🎯 Requisitos

• 6+ years in a technical customer-facing or technical enablement role (Sales Engineer, Solutions Engineer, Solutions Architect, TAM, Support Engineer, Technical Enablement, or similar) • Experience running demos, POCs, deployments, or escalations directly • Ability to explain the product to an SE, an AE, and an engineer at the appropriate level • Experience building training used independently by others, including labs, demos, certifications, videos, or playbooks • Experience using AI tools such as Claude or Claude Code to build and maintain content • Working knowledge of package managers such as npm or PyPI, CI/CD, and source control such as Git, GitHub, or GitLab • Background in application security, SCA, supply chain security, or developer tooling preferred • Experience keeping a field team current on a fast release cadence preferred • Ability to read/write basic scripts in Python, JavaScript, or Go preferred • Experience with enterprise networking and proxies, including ZTNA, secure web gateways, and private package registries, preferred

🏖️ Benefícios

• Market competitive salary bands • Meaningful equity program • Comprehensive health benefits for you and your family (99% coverage) • Flexible time-off, holidays, and winter shutdown to rest & recharge • Paid parental leave • Remote-first work • Quarterly team off-sites

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