Senior Solution Consultant – Post-Sales, Platform

🕒 Março 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $150.000 / ano

⏰ Tempo Integral

🟠 Sênior

🤑 Vendas

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Socure

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2012

💼 Consultoria

🏥 Saúde

⚖️ Jurídico

💰 $450.000.000 Series E em 2021-11

Consulting • Healthcare • Legal

Socure é um fornecedor líder de soluções de verificação de identidade e prevenção de fraude baseadas em IA. Sua plataforma, conhecida como RiskOS™, permite que organizações tomem decisões confiáveis em relação à identidade e risco, permitindo a integração e gestão contínua de clientes em vários pontos de contato. Com verificações de identidade precisas e em tempo real realizadas em mais de 190 países, a Socure ajuda a combater fraudes de identidade, garantindo conformidade e melhorando a experiência do cliente.

Descrição

• Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs. • Support technical integrations by working with client teams and providing input on best practices. • Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams. • Work alongside internal teams to make sure client questions are addressed quickly and thoroughly. • Participate in ongoing optimization efforts to improve the client experience. • Gather and document technical and functional requirements from clients. • Help translate client workflows into effective product configurations. • Assist in resolving integration or product issues, escalating as needed. • Deliver introductory training sessions and walkthroughs to help clients get started confidently. • Contribute to the creation of documentation and internal resources to support common onboarding patterns. • Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements. • Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience.

🎯 Requisitos

• 2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology-related company. • Working knowledge of APIs, data integration, and web-based platforms. • Comfortable explaining technical concepts to clients in a clear and approachable way. • Ability to manage multiple client needs and timelines in a structured and organized manner. • A collaborative attitude with a willingness to learn and adapt. • Bachelor’s degree or equivalent experience in a technical or related field.

🏖️ Benefícios

• Offers Equity • Offers Commission